At a Glance
- Tasks: Lead HR operations, improve processes, and enhance recruitment efficiency using innovative tools.
- Company: Exciting London fashion brand focused on design and customer experience.
- Benefits: Fully remote work, competitive salary, and opportunities for professional growth.
- Other info: Work in a creative environment with a focus on innovation and collaboration.
- Why this job: Join a dynamic team and shape HR processes in a scaling business.
- Qualifications: Experience in HR operations and a passion for process improvement.
The predicted salary is between 45000 - 55000 £ per year.
Founded in London, in 2010, Glassworks is a fresh London fashion brand – totally independent, style‑obsessed and passionate believers in bricks-and-mortar boutiques as well as streamlined digital shopping. Our design‑led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new stuff to try on, helped along by the most dedicated and on‑it staff‑turned‑stylists on the planet. We are focused on scaling our ecommerce and retail channels in the UK and abroad – all whilst maintaining a strong design aesthetic, stylish atmosphere in store and strong customer focus.
The Role
We are looking for a hands‑on HR Operations Lead to bring structure, consistency, and process discipline to a growing business. Glassworks is scaling, but many HR and operational processes are still ad hoc and dependent on individual managers. This role is about building clear, repeatable systems that improve execution across the business. This is a practical, build‑and‑improve role - not purely strategic and not purely administrative. You will own recruitment operations, onboarding/offboarding, SOPs and training materials, KPI reporting, and day‑to‑day people operations improvement, working closely with leadership, managers, and external HR support.
Work Schedule/Location
5 days per week, fully remote work.
What You Will Own
- Build and improve core HR and people processes (onboarding, offboarding, documentation, workflows)
- Own end‑to‑end recruitment operations, including pipeline management and candidate experience
- Own and improve our ATS (ClearCompany), including structure, workflows, reporting, and use of automation/AI
- Use AI tools and automation to improve efficiency across recruitment and HR workflows, reducing manual work and increasing speed
- Continuously identify opportunities to remove low‑value tasks through better systems, tooling, and automation
- Build and maintain SOPs and training materials in Notion (knowledge base), covering both HR and cross‑functional operational processes
- Work with the Senior Operations Manager and department leads to capture, standardise, and improve processes across the business
- Ensure SOPs are clear, practical, and consistently used by managers and teams
- Track and report on key HR and recruitment metrics (e.g. hiring pipeline, onboarding, training completion)
- Ensure employee records are accurate, secure, and audit‑ready in ADP (system of record)
- Maintain strong compliance discipline, working with our external HR partner where needed
- Identify gaps, prioritise improvements, and implement practical solutions that save time and reduce errors
What success looks like
- Structured, consistent onboarding process
- Clear and well‑managed recruitment pipeline
- Improved ATS usage and visibility
- SOPs and training materials live and in use
- Clear HR metrics and reporting
- Reduced reliance on ad hoc communication
- Stronger process consistency and compliance
What we are looking for
- Experience in HR operations, people operations, or a similar role in a growing business
- Strong experience in recruitment, onboarding, and process improvement
- Proven ability to build and implement processes (not just support them)
- Experience using and improving an ATS
- Strong interest in using AI tools (e.g. ChatGPT, Claude, automation tools) to improve productivity and reduce manual work
- Curious, proactive mindset toward learning and experimenting with new tools and ways of working
- Strong organisation, attention to detail, and follow‑through
- Comfortable working in an unstructured, scaling environment
- Strong communication and stakeholder management skills
- Practical understanding of UK HR processes and compliance
- Experience with systems such as ADP, Notion, or similar tools
Especially strong candidates will be able to show examples of:
- Building onboarding or HR processes from scratch
- Creating SOPs or training systems
- Improving hiring speed, structure, or quality
- Introducing KPI tracking or reporting
- Improving ATS workflows or automation
- Bringing structure to previously inconsistent environments
- Actively using AI tools to improve workflows or save time
HR Operations Lead employer: Glassworks London
At Glassworks, we pride ourselves on being a dynamic and innovative fashion brand that values creativity and collaboration. As an HR Operations Lead, you'll thrive in our supportive remote work culture, where your contributions will directly impact our growth and operational excellence. We offer ample opportunities for professional development, a commitment to using cutting-edge technology, and a vibrant team atmosphere that celebrates fresh ideas and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land HR Operations Lead
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Glassworks London!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Glassworks London.
We think you need these skills to ace HR Operations Lead
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Glassworks London. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Glassworks London and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Glassworks London. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Glassworks London's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Glassworks London
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Glassworks London.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Glassworks London will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Glassworks London and how you would contribute to adapting HR strategies.
