Ecommerce Fulfilment Assistant
Ecommerce Fulfilment Assistant

Ecommerce Fulfilment Assistant

London Full-Time No home office possible
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At a Glance

  • Tasks: Pick and pack ecommerce orders, ensuring quality and efficiency.
  • Company: Join Glassworks London, a trendy independent fashion brand with a passion for style.
  • Benefits: Enjoy flexible part-time hours and a vibrant team atmosphere.
  • Why this job: Be part of a fast-paced environment where your contributions directly impact customer satisfaction.
  • Qualifications: 1+ years in ecommerce fulfilment or stockroom experience preferred; retail experience is a bonus.
  • Other info: Work 2-3 days a week, perfect for students balancing studies and work.

Join to apply for the Ecommerce Fulfilment Assistant role at Glassworks London

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Join to apply for the Ecommerce Fulfilment Assistant role at Glassworks London

Founded in London in 2010, Glassworks is a fresh London fashion brand โ€“ totally independent, style-obsessed and passionate believers in bricks-and-mortar boutiques as well as streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion โ€“ meaning a constant feed of exciting new stuff to try on, helped along by the most dedicated and on it staff-turned-stylists on the planet. With the recent launch of our ecommerce site and flagship store expansion, we are focused on scaling our existing channels and opening additional stores โ€“ all whilst maintaining a strong design aesthetic, stylish atmosphere in store and strong customer focus.
THE ROLE
The Fulfilment Assistant will be responsible and detail-oriented, with an understanding of how to work quickly and take care in picking and packing. Reporting into the Fulfilment Coordinator, this role is perfect for someone with order fulfilment/stock room experience who likes a fast-paced work environment and will work well with a warm, friendly, on-it digital team that goes above and beyond to please customers. Each day is highly structured with key operating requirements, so this successful candidate will enjoy structure and order. As you will be responsible for the parcels that you dispatch, you must be able to work independently and take pride in performing the job to a high standard.
WORK SCHEDULE
We are looking for a part time candidate who can work for 7 hours 2-3 days per week (9.30am-5pm, Mondays-Fridays).
Responsibilities
So, what will I be doing every day?

  • Picking and packing ecommerce orders daily, running pre-dispatch checks and steaming/packaging all orders perfectly in line with company procedures and standards
  • Processing press and influencer parcels and returns
  • Processing order returns/refunds
  • Communicating with the customer service team to efficiently process order issues/customer requests
  • Reporting on fulfilment activity in an end of day report
  • Cleaning and organising the fulfilment area on a weekly basis and supporting the Ecommerce Fulfilment Coordinator to ensure supplies packaging levels are maintained in line with company procedures
  • Supporting stock deliveries, transfers and monthly inventory counts

Job Requirements

  • 1+ yearsโ€™ experience in ecommerce fulfilment/stockroom administration is required, preferably in womenโ€™s fashion. Retail experience is a bonus.
  • Organised with good attention to detail and extremely efficient picking and packing
  • Calm, efficient and full of enthusiasm, even on the busiest of days
  • Mature, responsible and accountable for completing all assigned tasks

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Part-time

Job function

  • Job function

    Other

  • Industries

    Retail Apparel and Fashion

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Ecommerce Fulfilment Assistant employer: Glassworks London

Glassworks London is an exceptional employer that fosters a vibrant and stylish work culture, perfect for those passionate about fashion and customer service. With a focus on employee growth, the company offers opportunities to develop skills in a fast-paced environment while being part of a dedicated team that values creativity and attention to detail. Located in the heart of London, employees enjoy the unique advantage of working in a dynamic city known for its rich fashion scene and innovative retail experiences.
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Contact Detail:

Glassworks London Recruiting Team

StudySmarter Expert Advice ๐Ÿคซ

We think this is how you could land Ecommerce Fulfilment Assistant

โœจTip Number 1

Familiarise yourself with the latest trends in women's fashion and ecommerce fulfilment. This will not only help you understand the brand better but also allow you to speak confidently about how you can contribute to their fast-paced environment.

โœจTip Number 2

Highlight any previous experience you have in stockroom administration or order fulfilment, especially in a retail setting. Be ready to discuss specific examples of how you've efficiently managed tasks in a structured environment.

โœจTip Number 3

Show your enthusiasm for the role by researching Glassworks London and their unique approach to fashion. Mentioning specific aspects of their business model during your conversation can demonstrate your genuine interest.

โœจTip Number 4

Prepare to discuss how you handle busy days and maintain attention to detail under pressure. Sharing strategies or experiences that showcase your calm and efficient work style will resonate well with the team.

We think you need these skills to ace Ecommerce Fulfilment Assistant

Order Fulfilment Experience
Attention to Detail
Efficient Picking and Packing
Organisational Skills
Time Management
Customer Service Communication
Inventory Management
Ability to Work Independently
Problem-Solving Skills
Team Collaboration
Adaptability in a Fast-Paced Environment
Basic Reporting Skills
Knowledge of Fashion Retail

Some tips for your application ๐Ÿซก

Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce fulfilment or stockroom administration. Emphasise any roles where you demonstrated attention to detail and efficiency in picking and packing.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for fashion and your understanding of the fast-paced retail environment. Mention specific experiences that align with the responsibilities of the Ecommerce Fulfilment Assistant role.

Highlight Relevant Skills: In your application, clearly outline skills that are crucial for this role, such as organisation, communication, and the ability to work independently. Use examples from past experiences to illustrate these skills.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.

How to prepare for a job interview at Glassworks London

โœจShow Your Attention to Detail

As the role requires a keen eye for detail in picking and packing, be prepared to discuss your previous experiences where attention to detail was crucial. Share specific examples of how you ensured accuracy in your past roles.

โœจDemonstrate Your Organisational Skills

The Fulfilment Assistant position is highly structured, so highlight your organisational skills during the interview. Talk about how you manage your time and tasks effectively, especially in fast-paced environments.

โœจExpress Your Enthusiasm for Fashion

Since Glassworks is a fashion brand, showing your passion for fashion can set you apart. Discuss your interest in current trends or your experience in the retail sector, particularly in women's fashion.

โœจPrepare for Teamwork Questions

You'll be working closely with a digital team, so be ready to answer questions about teamwork. Share examples of how you've collaborated with others to achieve common goals, especially in a busy setting.

Ecommerce Fulfilment Assistant
Glassworks London
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