At a Glance
- Tasks: Lead and develop multiple fashion boutiques while driving sales and performance.
- Company: Independent women's fashion brand with a focus on design and growth.
- Benefits: Performance bonus, generous staff discount, and pension scheme.
- Other info: Opportunity for clear progression as the brand expands internationally.
- Why this job: Join a fast-growing brand and make a real impact in the fashion industry.
- Qualifications: Experience in multi-site retail or strong Store Manager ready to step up.
The predicted salary is between 30000 - 40000 € per year.
About Glassworks
Glassworks London is an independent women's fashion brand founded in 2010. Our design-led boutiques in Soho, Covent Garden, Spitalfields, Shoreditch, and Brighton are refreshed weekly with small runs of completely new fashion. We're growing fast, with US expansion underway, and we're looking for people who want to grow with us.
The role
We're hiring a Cluster Manager based in our Soho boutique, with oversight of three other London stores. You'll run Soho as your home store and lead the wider London cluster, developing Store Managers and making sure every site is trading at its best. This is a hands-on, shop-floor role. You'll be selling and leading from Soho most of the week, with regular time in your other London stores. Not a back-office job. Reports to the Operations Manager.
What You'll Own
- Sales and KPI performance across Soho and your three other London stores
- Running Soho day to day as the home store
- Coaching, developing, and holding Store Managers accountable
- Setting and policing standards on service, VM, and stock
- Recruitment and succession planning across the cluster
- Spotting commercial opportunities store by store and acting on them
KPIs
- Cluster revenue vs target
- Conversion, ATV, and UPT
- Mystery shop and customer experience scores
- Store Manager retention and team performance
- Stock accuracy and shrinkage
Who You Are
- Multi-site retail experience, ideally in fashion or boutique, or a strong Store Manager ready to step up
- Track record of lifting underperforming stores
- Confident coach and people manager, including the hard conversations
- Commercial, numbers-literate, and quick on the floor
- Happy splitting your week between Soho and the other London stores
What We Offer
- Performance bonus
- Generous staff discount
- Pension scheme
- Real ownership, with clear progression as the brand grows internationally
Cluster Manager employer: Glassworks London
At Glassworks, we pride ourselves on being an independent women's fashion brand that fosters a vibrant and dynamic work culture. As a Cluster Manager based in our Soho boutique, you'll enjoy the thrill of hands-on leadership while benefiting from generous staff discounts, performance bonuses, and clear opportunities for career progression as we expand internationally. Join us in a fast-growing environment where your contributions directly impact our success and the development of your team.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Manager
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Glassworks' style, values, and current collections. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on scenarios! Since this role is all about being on the shop floor, think of examples from your past experiences where you've successfully led teams or improved sales. Be ready to share these stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Glassworks family right from the start!
We think you need these skills to ace Cluster Manager
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Talk about why you’re excited about working with a brand like Glassworks and how you can contribute to our unique style and vision.
Highlight Your Leadership Skills:As a Cluster Manager, you'll be leading teams across multiple stores. Make sure to showcase your experience in coaching and developing others. Share specific examples of how you've turned around underperforming stores or helped team members grow.
Be Numbers Savvy:We’re all about performance at Glassworks, so don’t shy away from discussing your achievements with KPIs. Include any relevant metrics that demonstrate your success in driving sales and improving store performance.
Apply Through Our Website:We want to make the application process as smooth as possible for you. So, head over to our website to submit your application. It’s the best way to ensure it gets into the right hands!
How to prepare for a job interview at Glassworks London
✨Know Your Numbers
As a Cluster Manager, you'll need to be numbers-savvy. Brush up on key performance indicators (KPIs) relevant to retail, like sales targets and conversion rates. Be ready to discuss how you've improved these metrics in your previous roles.
✨Showcase Your Coaching Skills
This role involves developing Store Managers, so come prepared with examples of how you've successfully coached and mentored others. Think about specific situations where you turned around underperforming teams or stores.
✨Understand the Brand
Familiarise yourself with Glassworks' unique style and values. Visit their boutiques if possible, and be ready to discuss how you can contribute to their growth and maintain their standards across multiple locations.
✨Be Hands-On
Since this is a shop-floor role, demonstrate your willingness to get involved. Share experiences where you've led by example on the floor, whether it's through sales, customer service, or visual merchandising. Show them you're not afraid to roll up your sleeves!
