Glassworks has an opening for a commercial, customer-facing role for a Boutique Manager to join the team in Spitalfields. With a focus on sales and service, building a team and a store experience that keeps our customers coming back, the successful applicant will utilise natural leadership skills, run the floor with energy, know their numbers inside out, and turn every visit into a sale.
Responsibilities
- Leading from the shop floor through confident selling, styling and customer engagement
- Delivering and exceeding weekly and monthly sales targets
- Coaching your team daily to strengthen their selling, styling and conversion
- Managing team performance directly, with clear standards and honest feedback
- Recruiting and developing a team of confident, capable sellers
- Running rotas, stock and visual merchandising to keep the store trading at its best
KPI
- Weekly and monthly sales vs target
- Conversion
- ATV and UPT
- Labour cost as a percentage of sales
- Team performance against individual sales targets
Qualifications
- Retail management or senior supervisory experience
- A proven track record on KPIs, with the numbers to show for it
- Strong leadership and people management skills
- Sharp commercial instinct and confident decision-making
- A natural seller, and the kind of presence customers remember
- Commercially sharp, with the experience of carrying a target and hitting it
- A confident people manager who leads with clarity and holds a standard
- Decisive, self-directed, and energized by a fast pace
- Genuinely passionate about fashion, styling and great retail
About Glassworks
Founded in London in 2010, Glassworks is a fresh London fashion brand - totally independent, style-obsessed and passionate believers in bricks-and-mortar boutiques as well as streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion - meaning a constant feed of exciting new stuff to try on, helped along by the most dedicated and on-it staff-turned-stylists on the planet. With the recent launch of our ecommerce site, we are focused on scaling our existing channels - all whilst maintaining a strong design aesthetic, stylish atmosphere in store and strong customer focus. Glassworks London is an independent women's fashion brand founded in 2010. Our design-led boutiques are refreshed weekly with small runs of new-season fashion. We're growing fast, with five London boutiques, a store in Brighton and our sights set on the US. We're building a brand for the long term, and we want people who want to grow with us.
Benefits
- £30,000 salary + commission
- Generous staff discount
- Pension scheme
- Real ownership of a store, with clear progression as the brand grows internationally
