At a Glance
- Tasks: Support operations and compliance in a dynamic administrative role.
- Company: Join Glasswell & Last Ltd, a leading Mechanical & Electrical contractor.
- Benefits: Enjoy a competitive salary, ongoing training, and a stable work environment.
- Other info: Opportunity for career growth and to shape internal processes.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in administration, ideally in engineering or construction sectors.
The predicted salary is between 35000 - 45000 £ per year.
Location: Bury St Edmunds, Suffolk
Salary: £35,000 – £45,000 (dependent on experience) – Full Time | Permanent
About the Business
Glasswell & Last Ltd is a well‑established Mechanical & Electrical (M&E) contractor, incorporated in 1976, with approximately 50 employees. We operate across the UK, delivering works for major utility organisations including Anglian Water, Severn Trent Water, National Gas, Thames Water, and National Grid, as well as a number of Tier 1 contractors. Our business is built on strong technical expertise, compliance, and long‑standing client relationships within highly regulated environments.
About the Role
We are seeking an experienced and proactive Administrator to support our operational, health & safety, and commercial functions. This is a varied, hands‑on role suited to someone who is highly organised, detail‑focused, and confident taking ownership of key business processes across multiple departments. Reporting directly to the Directors, this is a fully office‑based role, with an expectation of attendance to support business operations. The role is split across locations and functions as follows: 2 days per week based within our Accounts Office, 3 days per week working alongside the Safety Director, supporting HR, training, and compliance functions. Both office locations are based within Bury St Edmunds. You will play a key role in ensuring compliance systems, office processes, and operational support functions run efficiently across the business.
Key Responsibilities
- Administration & Operational Support
- Managing and processing timesheets and associated records
- Maintaining accurate company records and filing systems
- Supporting day‑to‑day office administration
- Handling incoming telephone calls with a professional, confident, and consistent manner, ensuring calls are answered and transferred appropriately
- Taking messages for staff not in the office and ensuring timely communication
- Liaising with clients and suppliers in a polite, professional, and efficient manner
- Health & Safety & Compliance
- Assisting with health & safety documentation and record keeping
- Managing, compiling, and distributing training records, including booking training
- Supporting updates to induction materials and company procedures
- Monitoring and maintaining subcontractor compliance, including insurance renewals, prequalification (PQQ) documentation, and general compliance tracking
- Plant, Equipment & Fleet
- Assisting with scheduling and tracking: equipment calibration, inspection, and testing; certification records and renewals
- Maintaining records for company vehicles, including MOTs, road tax, and general compliance tracking
- Accounts & Commercial Support
- Supporting bookkeeping and accounts functions
- Processing and maintaining financial and operational records
- HR & Workforce Support
- Assisting with staff inductions and onboarding
- Supporting updates to staff handbooks, policies, and employment documentation
- Maintaining accurate and up‑to‑date employee records
- Assisting with holiday and sickness tracking, including producing statistics
- Using the BrightHR platform to communicate with staff, including company updates, staff newsletters, toolbox talks, safety alerts
- Systems, Communication & Continuous Improvement
- Providing feedback on existing systems and processes, with a proactive approach to improving efficiency
- Supporting the development, compilation, and maintenance of key company documentation
- Keeping internal systems up to date; telephone systems and call lists, staff contact information, critical operational records, operations, facilities & logistics support
- Operations, Facilities & Logistics Support
- Booking accommodation for travelling operatives
- Coordinating with personnel working away from base
- Acting as a central point of contact to resolve issues that may arise, including out‑of‑hours coordination where required
- Assisting with general office and site facilities and security tasks, including arranging and issuing keys, maintaining the key cupboard and access control records, organising and issuing security passes / ID badges
- Additional Responsibilities
- Undertaking additional duties as part of the role, including: first aid responsibilities (training provided if required); acting as a fire marshal; assisting with periodic fire alarm testing and basic safety checks
About You
- Experienced in an administrative role (ideally within engineering, construction, or utilities sectors)
- Confident managing timesheets, compliance records, and operational documentation
- Professional with a clear, confident telephone manner
- Comfortable dealing with clients, suppliers, and internal teams
- Highly organised, proactive, and detail‑oriented
- A strong team player, willing to support across multiple business functions
- Willing to take on additional responsibilities relating to health & safety, facilities, and office support
- Able to identify inefficiencies and suggest practical improvements to systems and processes
Desirable Experience
- Experience within a construction, engineering, or utilities environment
- Familiarity with health & safety systems (e.g., ISO 45001)
- Experience using HR systems such as BrightHR
- Exposure to training matrices, compliance trackers, or audit preparation
- Basic accounts or bookkeeping experience
What We Offer
- Competitive salary (£35,000 – £45,000 depending on experience)
- Stable role within a well‑established and growing business
- Varied and engaging workload across multiple disciplines
- Opportunity to contribute to and shape internal systems and processes
- Ongoing training and development, including formal training (e.g., first aid, fire marshal), with the opportunity to broaden and develop your role further within the business
- Provision of company laptop, company mobile phone, and any other equipment necessary to carry out your role effectively
How to Apply
Please submit your CV along with a brief covering statement outlining your experience and suitability for the role.
Operations and Compliance Co-Ordinator (Administrator) in Bury St Edmunds employer: Glasswell and Last Limited
Glasswell & Last Ltd is an excellent employer located in Bury St Edmunds, offering a competitive salary and a stable role within a well-established and growing business. With a strong focus on employee development, the company provides ongoing training opportunities and encourages staff to contribute to shaping internal systems and processes, fostering a collaborative and supportive work culture that values detail-oriented and proactive individuals.
Contact Details:
Glasswell and Last Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations and Compliance Co-Ordinator (Administrator) in Bury St Edmunds
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Glasswell and Last Limited looking for candidates who are engaged and informed.
We think you need these skills to ace Operations and Compliance Co-Ordinator (Administrator) in Bury St Edmunds
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Glasswell and Last Limited. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Glasswell and Last Limited
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Glasswell and Last Limited’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
