Lettings agent assistant

Hours: 9:00-5:30 office hours (longer hours required when necessary)

Job Summary

We are a small but fast‑paced property company managing a large and diverse portfolio across London. We\’re looking for a highly motivated and organised individual to join our team as an Assistant / Airbnb Manager / Letting Manager.

This is not just a typical letting agent role — the right candidate will be involved in managing Airbnb‑style short lets, traditional lettings, office support, and property management.

You will play a key role in supporting the daily operations of the business, from tenant communications and property marketing to hands‑on management of short‑let and long‑let properties. This is a varied and dynamic position that requires strong communication skills, initiative, and the ability to adapt quickly to changing demands.

Key Responsibilities

Lettings & Airbnb Management

• Managing online listings and updating property adverts (Airbnb, portals, website)
• Handling and qualifying enquiries
• Booking and conducting viewings
• Sourcing suitable tenants or short‑let guests
• Negotiating offers and tenancy terms
• Managing calendars and bookings for short‑term rentals

Property & Office Management

• Acting as a key point of contact for tenants, landlords, and contractors
• Coordinating maintenance and repairs
• Resolving tenant issues in a professional and timely manner
• Maintaining property records and CRM systems

Required Skills & Attributes

• Well‑presented, confident, and professional
• Experience in sales or lettings is essential
• Strong communication and negotiation skills
• Ability to remain calm under pressure and problem‑solve
• High attention to detail and excellent organisational skills
• Excellent spelling, grammar, and written communication
• Fluent in English; other languages are a bonus
• A team player who is also confident working independently
• Passion for customer service and a desire to exceed expectations
• Proactive, with the confidence to use initiative and take ownership

What We Offer

• A competitive base salary + commission
• Opportunity to work in a varied and fast‑paced role
• Involvement in both short‑let (Airbnb) and long‑let property management
• Career growth in a dynamic property company
• Supportive, small team environment
• If you’re driven, organised, and ready to take on a hands‑on role that goes beyond traditional lettings, we’d love to hear from you.