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- Reviewing and listening to escalated calls to include calls containing disputes, complaints, claims of fraud or other escalated matters.
- Accurately documenting files with appropriate internal and client required coding to reflect the status of an account and to escalate matters to clients.
- Escalating complaints/disputes to the clients within their deadlines and being aware of all aspects of complaint escalation to include providing the client with accurate supporting documents based on their needs and procedures.
- Preparing letters for consumers as requested by the call center or attorney team.
- Reviewing daily reports and accurately documenting changes to the status of an account. Reports may include accounts where the consumer has recently filed bankruptcy or has been reported as deceased.
- Work closely with high-level corporate clients and effectively communicate account statuses or deliver requested additional documentation. Ability to communicate effectively and professionally in writing is a must.
- Ability to meet dynamic internal and client deadlines to include tracking upcoming deadlines and following up with clients and internal stakeholders to identify needs for extension or escalation.
- Work closely with the attorney team to ensure all consumer letters and documents are reviewed and returned to the team timely.
Requirements
- Human relations skills and strong oral and written communication skills are essential. Must have the ability to write professionally and concisely.
- Proficiency in the use of word processing and spreadsheet software, Word and Excel are preferred.
- Ability to manage multiple tasks while prioritising work and demonstrating good organisation skills.
- Team oriented with the desire to cross train within the team.
- Experience with Collections Legal Software (CLS) is a plus.
- Knowledge of the consumer finance industry, especially with complaint management and handling is preferred, but will train the right candidate.
- Meticulous attention to detail and the ability to track deadlines and follow up with internal stakeholders to ensure deadlines are met.
- Ability to communicate effectively and escalate urgent matters to the proper internal staff.
- Ability to make independent decisions and problem solve.
Type: Full-time
Pay: $12.00 to $14.00 per HOUR
Legal Assistant - Collections Compliance Department in Norfolk employer: Glasser and Glasser, P.L.C.
Contact Detail:
Glasser and Glasser, P.L.C. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Assistant - Collections Compliance Department in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field, especially those who work in collections or compliance. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to collections and compliance. We recommend role-playing with a friend to nail down your responses and boost your confidence before the big day.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, like letters you've drafted or reports you've compiled. This will demonstrate your attention to detail and ability to communicate effectively, which are key for this role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Legal Assistant - Collections Compliance Department in Norfolk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Legal Assistant role. Highlight your experience with complaint management and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since effective written communication is key for this position, ensure your application is clear and professional. Use concise language and check for any typos or errors. We love attention to detail!
Highlight Your Organisational Skills: Mention any experience you have with managing multiple tasks and meeting deadlines. We’re looking for someone who can juggle responsibilities while keeping everything on track, so let us know how you do it!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter. Don’t miss out!
How to prepare for a job interview at Glasser and Glasser, P.L.C.
✨Know Your Stuff
Make sure you understand the ins and outs of the collections compliance process. Brush up on relevant laws and regulations, as well as common complaints and disputes in the consumer finance industry. This will show that you're not just a candidate, but someone who genuinely cares about the role.
✨Showcase Your Communication Skills
Since effective communication is key for this position, prepare to demonstrate your writing and speaking abilities. Bring examples of professional correspondence you've handled, and be ready to discuss how you would approach communicating with clients and internal teams.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Discuss how you manage multiple tasks and track deadlines. You might even want to share a specific example of a time when your attention to detail made a difference in your work.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your interest and helps you gauge if the company is the right fit for you. Ask about the team dynamics, the tools they use for tracking complaints, or how they handle escalations.