At a Glance
- Tasks: Help consumers create payment plans and resolve outstanding debts with empathy.
- Company: Join a supportive team focused on consumer satisfaction and financial solutions.
- Benefits: Earn $18-$20 per hour, with full-time hours and potential for growth.
- Other info: Enjoy a dynamic work environment with opportunities for career advancement.
- Why this job: Make a difference in people's lives while developing your negotiation and communication skills.
- Qualifications: 1-2 years in collections or customer service; bilingual Spanish is a bonus!
The predicted salary is between 37200 - 41600 € per year.
The Consumer Resolution Specialist is responsible for working with consumers to develop payment plans and resolutions for outstanding debt. Bilingual Spanish is a PLUS!
1-2 years of high-volume collections experience required.
Responsibilities:- Knowledge of debt collection laws to include the FDCPA.
- Work assigned accounts to develop recovery strategies that work for consumers and clients.
- Resolve consumers' concerns and respond to complaints with professionalism in a manner that satisfies the consumer and de-escalates the situation.
- Proven time management and organisation skills a must.
- Experience negotiating in a collections call centre environment.
- Proven performance in debt recovery is preferred.
- Capability to communicate effectively both verbally and in writing.
- Sales Experience
- Customer Service
- Call Centre
All employment offers are conditioned on passing a pre-employment drug screen and background check.
Type: Full-time
Pay: £18.00 to £20.00 per HOUR
Consumer Resolution Specialist (Call Center) in Norfolk employer: Glasser and Glasser, P.L.C.
As a Consumer Resolution Specialist, you will thrive in a supportive and dynamic work environment that prioritises employee growth and development. Our company offers competitive pay, comprehensive training, and a culture that values teamwork and respect, ensuring you have the tools to succeed in resolving consumer concerns effectively. Located in a vibrant area, we provide unique opportunities for career advancement while fostering a positive atmosphere where your contributions are recognised and appreciated.
Contact Detail:
Glasser and Glasser, P.L.C. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Resolution Specialist (Call Center) in Norfolk
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially how they handle consumer resolutions. This will help us tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your negotiation skills! Since you'll be working with consumers to develop payment plans, role-play some scenarios with a friend. This will boost your confidence and help you articulate your strategies clearly during the interview.
✨Tip Number 3
Show off your communication skills! Be ready to discuss how you've effectively resolved complaints in the past. We want to hear about specific examples where you de-escalated situations and left consumers satisfied.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and serious about landing the Consumer Resolution Specialist role.
We think you need these skills to ace Consumer Resolution Specialist (Call Center) in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Consumer Resolution Specialist role. Highlight your experience in high-volume collections and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to showcase any bilingual abilities if you speak Spanish. We love a good communicator!
Demonstrate Your Problem-Solving Skills:In your application, share examples of how you've successfully resolved consumer concerns in the past. We’re looking for candidates who can de-escalate situations and find solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Glasser and Glasser, P.L.C.
✨Know Your Debt Collection Laws
Brush up on the Fair Debt Collection Practices Act (FDCPA) and other relevant laws. Being able to discuss these during your interview shows that you understand the legal framework of the role and can handle consumer concerns professionally.
✨Showcase Your Negotiation Skills
Prepare examples from your past experience where you successfully negotiated payment plans or resolved disputes. This will demonstrate your ability to handle challenging situations and achieve positive outcomes for both consumers and clients.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions asked. Responding thoughtfully will show your communication skills and your ability to empathise with consumers, which is crucial for this role.
✨Highlight Your Time Management Skills
Be ready to discuss how you prioritise tasks in a high-volume environment. Share specific strategies you use to stay organised and manage your time effectively, as this is essential for success in a call centre setting.
