Glassbox in the United Kingdom is seeking an Onboarding and Customer Success Manager to bridge the gap between sales and long-term customer value. You will own the initial onboarding, run kickoff meetings, coordinate deployments, and train users across admins, end-users, and executives.
You will transition customers to ongoing CSMs or continue managing them, align with Sales and Support, monitor health, conduct EBRs/QBRs, and pursue expansion opportunities while maintaining strong relationships.
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Onboarding & Customer Success Catalyst in Norwich employer: Glassbox
Glassbox is an exceptional employer located in the vibrant city of Norwich, offering a dynamic work culture that fosters innovation and collaboration. With a strong commitment to employee growth, we provide ample opportunities for professional development and learning, particularly in cutting-edge technologies like cloud infrastructure and CI/CD practices. Join us to be part of a diverse team dedicated to shaping trusted digital experiences while enjoying the benefits of a supportive and inclusive workplace.
