CS Operations and AI Specialist in Norfolk

Norwich, England - Customer Success - Full-time - Intermediate Glassbox's mission is to empower enterprises to shape trusted, frictionless digital experiences. Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world. The Opportunity As the Customer Success Operations and AI Specialist , you will be a critical hands-on expert embedded at the heart of our customer success organisation. Serving some of the world's largest financial services institutions, you will work directly with the CCO supporting leaders across Support, Consulting Services and Customer Success Management - building, operating, and continuously improving the business applications and AI-powered workflows that underpin consistent, high-quality customer experiences. This is a senior individual contributor role with significant cross-functional reach and visibility, suited to someone who wants to do meaningful, complex work and grow with the organisation over time. What you will do AI implementation Design and build AI-based automations that streamline Operational Workflows. Integrate and utilize AI tools - including Claude and Gemini - into the existing tech stack, with a focus on data security standards suitable for regulated financial services environments. Integrate AI tools with leading business platforms (Salesforce Service Cloud, Google Workspace, Slack, Snowflake and Omni). Business Applications Administration