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For Companies At a Glance
- Tasks: Lead a dynamic team, manage store operations, and drive sales in a vibrant retail environment.
- Company: Join Glassworks, a trendy London fashion retailer known for exclusive designs and a stylish atmosphere.
- Benefits: Enjoy opportunities for growth, UK visa sponsorship, and a supportive team culture.
- Why this job: Be part of a growing brand where every day brings new challenges and rewards.
- Qualifications: 2+ years in retail, strong leadership skills, and a knack for customer service are essential.
- Other info: Perfect for ambitious individuals seeking a path to citizenship through work in the UK.
The predicted salary is between 21600 - 36000 £ per year.
Founded in London, in 2010, Glassworks is a fashion retailer known for its fresh style and exclusive designs. With three London stores, Glassworks is focused on maintaining a strong design aesthetic, warm stylish atmosphere in store and strong customer focus whilst pursuing additional channels for growth.
THE ROLE
The Retail Store Supervisor will be a positive, energetic, self-starter with a demonstrable track record of hitting and exceeding retail KPIs. You will report to the Retail Store Manager and help to lead a team of full and part time retail sales assistants. This role is perfect for someone with great natural sales ability who is driven to succeed in retail management and enjoys an environment where no two days are the same. You will be comfortable managing a range of personalities and situations with employees and customers alike and will have previous experience that illustrates this strength. This is a unique and exciting opportunity for an ambitious person to play a core role in driving a growing fashion company to success.
So what will I be doing every day?
- Supporting the Retail Store Manager with managing the team, store operations (including visual merchandising) and store environment to achieve sales, service, organisation, customer satisfaction and profitability goals and maintain operational standards;
- Working to develop team members by communicating and delivering positive recognition as well as performance management and corrective action as needed;
- Supporting the Retail Store Manager with new staff training/onboarding processes;
- Supporting the stock delivery, stock transfer and stock room maintenance processes as needed;
- Supporting the Retail Store Manager with supplies orders, banking, and other administrative functions;
- Supporting the Retail Store Manager and Head Office with in store marketing activity and one-off projects.
REQUIRED SKILLS
- A minimum of 2 years retail sales experience is essential.
- You must be an honest, hard-working self-starter with great organizational skills and a keen eye for detail.
- A proven ability to deliver excellent customer service, natural leadership skills and a track record of hitting retail KPIs.
- IT skills – you will be comfortable using and learning new technologies. This includes Microsoft Excel, an electric POS system, barcoding software, etc. You will receive training but must be a quick learner in this area and able to sort out basic technology issues independently.
Retail Store Supervisor employer: Glass Works London
Contact Detail:
Glass Works London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Supervisor
✨Tip Number 1
Familiarise yourself with Glassworks' brand and values. Understanding their design aesthetic and customer focus will help you align your responses during interviews, showcasing how your experience and style fit with their vision.
✨Tip Number 2
Prepare examples of how you've successfully managed a team in a retail environment. Highlight specific situations where you exceeded KPIs or improved customer satisfaction, as this will demonstrate your leadership skills and ability to drive results.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Excel and POS systems. Being comfortable with technology is crucial for this role, so consider taking a quick online course or tutorial to boost your confidence before the interview.
✨Tip Number 4
Show your enthusiasm for the fashion industry and retail management during your interactions with us. Discuss current trends or share your thoughts on customer service excellence to convey your passion and commitment to the role.
We think you need these skills to ace Retail Store Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience, particularly any achievements related to hitting KPIs. Use specific examples that demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Retail Store Supervisor role at Glassworks. Mention how your previous experiences align with their focus on design aesthetics and customer satisfaction.
Showcase Relevant Skills: Emphasise your IT skills and comfort with technology in your application. Mention any experience with POS systems or inventory management software, as this is crucial for the role.
Highlight Team Management Experience: If you have experience in training or managing a team, be sure to include this in your application. Discuss how you've developed team members and contributed to a positive work environment.
How to prepare for a job interview at Glass Works London
✨Show Your Sales Savvy
Be prepared to discuss your previous retail experience and how you've successfully hit or exceeded KPIs. Share specific examples that highlight your sales techniques and how they contributed to the store's success.
✨Demonstrate Leadership Skills
Since this role involves managing a team, be ready to talk about your leadership style. Provide examples of how you've motivated team members, handled conflicts, or trained new staff in past roles.
✨Emphasise Customer Service Excellence
Glassworks values strong customer focus, so prepare to share stories that showcase your commitment to excellent customer service. Discuss how you've resolved customer issues or gone above and beyond to ensure satisfaction.
✨Familiarise Yourself with Technology
As the role requires using various technologies, brush up on your IT skills. Be ready to discuss your experience with POS systems, Excel, or any other relevant software, and express your willingness to learn new tools quickly.