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- Tasks: Answer calls and provide top-notch customer service in a fun, fast-paced environment.
- Company: Join Glass Doctor, a trusted name in glass services since 1962.
- Benefits: Enjoy paid time off, medical, dental, and a 401k plan.
- Other info: Opportunities for advancement into various roles as we grow.
- Why this job: Be a key player in creating outstanding customer experiences and grow your career.
- Qualifications: Great communication skills and a friendly attitude are essential.
The predicted salary is between 16 - 18 £ per hour.
We specialize in all things glass. Established in 1962 in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating an outstanding customer experience in a small business team setting.
As a Receptionist and Customer Service Representative, you are a key member of the team and represent Glass Doctor on support calls. You are responsible for proactively answering frontline phones in an energetic and friendly manner for home and business glass and efficiently directing the customers to the appropriate team member. In addition, you will be involved and assigned administrative support tasks such as managing incoming mail, email leads and responding to customers via email or our web portal.
This position is for you if you are self-motivated, energetic, and results-oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. We are growing rapidly and this position has advancement opportunities into full-time customer service, inside sales, dispatching and scheduling, and administrative and operational support positions.
Specific Responsibilities:- Receive incoming calls in a professional and courteous manner
- Direct calls to the appropriate department or team member
- Follow-up with all incoming service requests utilizing our system
- Perform other duties as needed which may include cross-training in related positions
- Prior experience in a fast-paced environment is a plus
- Computer literate, with working knowledge of word processing, business software and spreadsheet applications
- Excellent communication skills
- Sales skills
- Good organizational and time management skills
- Professional appearance and personality
- Paid Time Off
- Medical
- Dental
- 401k
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation: $16.00 - $18.00 per hourWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.
Receptionist / Customer Service in Kent employer: Glass Doctor
Contact Detail:
Glass Doctor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Customer Service in Kent
✨Tip Number 1
Be proactive! When you apply for the Receptionist/Customer Service role, don’t just sit back and wait. Follow up with a friendly email or call to express your enthusiasm about the position. It shows initiative and keeps you on their radar!
✨Tip Number 2
Show off your personality! During interviews, let your friendly and energetic side shine through. Remember, they’re looking for someone who can create an outstanding customer experience, so be yourself and engage with them.
✨Tip Number 3
Prepare for common scenarios! Think about how you would handle various customer service situations. Practising responses to potential questions can help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Glass Doctor team. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist / Customer Service in Kent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and energetic in your tone. Remember, we’re all about creating an outstanding customer experience!
Tailor Your Application: Make sure to customise your application for the Receptionist/Customer Service role. Highlight any relevant experience you have in fast-paced environments and showcase your communication skills. This will help us see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised information that’s easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Glass Doctor
✨Know Your Glass
Familiarise yourself with the basics of glass services and the company’s history. Understanding what Glass Doctor does will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and turned them into positive outcomes, as this is crucial for a receptionist role.
✨Practice Professional Communication
Since you'll be answering calls and directing customers, practice speaking clearly and courteously. You might even want to do a mock interview with a friend to refine your communication style and ensure it aligns with the friendly vibe Glass Doctor values.
✨Be Ready for Administrative Tasks
Brush up on your organisational skills and be prepared to discuss how you manage multiple tasks efficiently. Mention any experience you have with business software or handling administrative duties, as this will demonstrate your readiness for the role.