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- Tasks: Lead and mentor a dynamic team to deliver top-notch customer service.
- Company: Join Glass Doctor, a trusted name in glass services since 1962.
- Benefits: Enjoy competitive pay, bonuses, and comprehensive health benefits.
- Other info: Be part of a fun, collaborative culture that values your ideas.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: 5+ years of supervisory experience and a passion for teamwork.
The predicted salary is between 30000 - 40000 £ per year.
Glass Doctor is looking for an Operations Manager who is committed to professional development and looking towards building a career. Glass Doctor has been offering professional glass services for home, business and auto in Western Washington since 1962. Here at Glass Doctor, we believe in taking care of our customers. We continually do whatever it takes to make sure our customers are happy and we know that happy employees make happy customers.
As Operations Manager you will work closely with our field manager, dispatcher, customer service professionals and inside sales, while accomplishing targeted financial results. We run our company based on a Code of Values, below are a few of them:
- Showing respect to all people
- Acting with integrity in all dealings
- Serving customers with enthusiasm
- Having fun in the process!
Specific Responsibilities:
- Coach, train, and mentor team members to ensure they are consistently delivering high quality service
- Maintain a clean and well-stocked office and shop
- Proactive customer relations, including mitigating damages and resolving customer concerns
- Secure and maintain team member technology (i.e. company specific software, phone system and tablets)
- Coordinating daily activities in order to deliver world class service in a productive and efficient manner.
- Overseeing and working closely with customer service and dispatch to meet companies’ sales and productivity goals.
- Working with inside sales and managing key accounts relationships
- Continually work to implement company systems to ensure quality, profitability, and future growth
Job Requirements:
- At least 5 years supervisory or other relevant experience
- Self-starter who can interact with the public and our employees
- High level of comfort with computers and technology, able to learn and teach use of company Point of Sale software
- Positive attitude and a desire to raise others to a higher level
- Team player who can work independently
We offer the following benefits and compensation:
- Competitive pay, depending on experience.
- Bonus opportunity when company goals are achieved.
- Medical, Dental, Vision, and Life insurance available and partially company paid.
- Paid Vacation and Holidays
- Company 401K
- Management Support and a great team atmosphere.
We strive every day to be the best Glass Company around and to take care of our customers and our employees, and we hope you are the right person to help us grow!!! Thank you for taking the time to consider becoming a member of our team!!!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Around here, we’re not just glass experts. We’re skilled craftsmen. Makers. Doers. Problem solvers. We’re helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn’t achieve their own.
Operations Manager in Kent employer: Glass Doctor
Contact Detail:
Glass Doctor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Glass Doctor's values and services. Show us that you understand our commitment to customer satisfaction and how you can contribute to our team culture. Tailor your responses to highlight your relevant experience and skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common interview questions. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Operations Manager in Kent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to our mission of delivering top-notch service.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Operations Manager role. We love seeing how your past experiences can help us achieve our goals!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Glass Doctor
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Glass Doctor's Code of Values. Understanding their commitment to respect, integrity, and customer service will help you align your answers with what they value most.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be expected to coach and mentor team members. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts, demonstrating your ability to inspire and elevate others.
✨Be Tech-Savvy
Since the role requires a high level of comfort with technology, brush up on any relevant software or tools mentioned in the job description. If you have experience with Point of Sale systems, be ready to discuss how you've used them effectively in previous roles.
✨Prepare for Customer Scenarios
Given the emphasis on proactive customer relations, think of specific situations where you've handled customer concerns or mitigated damages. Be prepared to share these stories, highlighting your problem-solving skills and enthusiasm for customer service.