At a Glance
- Tasks: Create and analyse reports on IT service performance to support decision-making.
- Company: Join Glasgow City Council's innovative Digital Services team.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive work environment.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact on Glasgow's residents while developing your skills.
- Qualifications: Passion for data analysis and a desire to improve services.
The predicted salary is between 30000 - 40000 £ per year.
Glasgow is transforming the way it delivers Digital Services - and we want you to be part of it. If you’re ready to make an impact and looking for a role where your ideas truly matter and make a difference, this could be the opportunity you’ve been waiting for.
Glasgow City Council is seeking to recruit a permanent Service Performance Analyst within Digital Services.
In this role, you’ll work as part of a team and will be responsible for the creation, production and analysis of reports related to the performance of the Council's IT services and Managed Service Providers (MSPs), ensuring colleagues and senior management have accurate and timely insights to inform decision making.
This is an excellent opportunity for the right person to be involved in a range of work in a complex organisation, supporting delivery of high-profile strategic priorities that enable all parts of the Council Family and improves the lives of Glasgow's residents.
We are seeking passionate and innovative individuals who are eager to make a real impact. This is an opportunity to join a dynamic, growing and supportive team, at an exciting time.
Hybrid working is available in this role. If you’re shortlisted for the post we look forward to telling you more about our approach to ensuring needs of the business are met along with flexibility to manage and maintain your work life balance.
Application Packs: We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054. If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.
There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at https://myjobscotland.gov.uk/accessibility-statement.
Further Information: Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.
For further information about working for us please refer to our website GCC HR Policies.
Service Performance Analyst - GLA15566 employer: Glasgow
Glasgow City Council is an exceptional employer, offering a unique opportunity to contribute to the transformation of Digital Services in a vibrant city. With a strong focus on employee growth, a supportive work culture, and the flexibility of hybrid working, we empower our team members to make meaningful impacts that enhance the lives of Glasgow's residents. Join us to be part of a dynamic and innovative environment where your ideas truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Service Performance Analyst - GLA15566
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Glasgow!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Service Performance Analyst - GLA15566
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Glasgow, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Glasgow
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Glasgow’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
