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- Tasks: Support our Assessors and Electoral Registration Office with admin and customer service tasks.
- Company: Join Glasgow City Council, Scotland's largest local authority with over 30,000 employees.
- Benefits: Gain practical experience while working towards a Scottish Vocational Qualification (SVQ).
- Why this job: Perfect for those wanting to develop skills in a friendly, professional environment.
- Qualifications: Ideal for 16-29 year-olds with good communication and IT skills; Nat 4 English and Maths preferred.
- Other info: Application packs available in various formats; salary details under review.
Job Description
Glasgow City Council (GCC) is the largest local authority in Scotland, with over 30,000 employees across the Glasgow family who provide residents with a diverse range of services. Working in either our Financial Services or Chief Executive\’s Department, you will support our Assessors and Electoral Registration Office or our Economic Development team. These roles offer a fantastic opportunity to gain administration, customer service, and business experience.
Providing excellent customer service is a priority, and we aim to ensure all customers are treated in a friendly, polite, and professional manner. You will also provide administrative support, assisting with various tasks in a busy environment.
Key Responsibilities
- Carry out clerical and administrative duties such as filing, photocopying, responding to emails, answering calls, and inputting data into databases with accuracy.
- Use IT systems and applications to process requests and log information.
- Work towards a Scottish Vocational Qualification (SVQ) while gaining practical experience.
- Deliver high standards of customer service to all users of our services.
Eligibility
This vacancy is available to:
- 16-19-year-olds
- 20-29-year-olds with a disability
- 20-29-year-olds who are care experienced
Skills and Qualifications
- Excellent communication skills
- Customer-focused attitude
- Good IT and organizational skills
- Attention to detail and high-quality work standards
- Positive attitude towards learning new skills
- Ability to follow instructions and work effectively as part of a team
- Basic education, with Nat 4 English and Maths being desirable
Application Packs
Application packs can be requested in alternative formats such as Braille, Audio, or other languages by calling 0141 287 1054. Packs will be posted within 3 working days. Please ensure to request early to meet application deadlines.
Further Information
Glasgow City Council is currently reviewing its pay and grading structure, which may affect salary details. For more information about working with us, please visit our website and refer to GCC HR Policies.
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Modern Apprentice - Assessors and Electoral Registration Office - 3 Posts - GLA14033 employer: Glasgow
Contact Detail:
Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Modern Apprentice - Assessors and Electoral Registration Office - 3 Posts - GLA14033
✨Tip Number 1
Familiarise yourself with Glasgow City Council's values and mission. Understanding their commitment to excellent customer service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service or administration, even if it's informal. Be ready to share specific examples of how you've handled customer interactions or administrative tasks effectively.
✨Tip Number 3
Prepare to discuss your IT skills and familiarity with databases. Since the role involves data input and using various IT systems, being able to confidently talk about your technical abilities will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for learning and personal development. Since this role offers the opportunity to work towards a Scottish Vocational Qualification (SVQ), expressing your eagerness to learn new skills can make a positive impression on the hiring team.
We think you need these skills to ace Modern Apprentice - Assessors and Electoral Registration Office - 3 Posts - GLA14033
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight how your experiences align with the role of a Modern Apprentice in the Assessors and Electoral Registration Office.
Highlight Relevant Skills: Emphasise your communication skills, customer service experience, and IT proficiency in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous roles or during your education.
Show Enthusiasm for Learning: Express your eagerness to learn and develop new skills, particularly in relation to the Scottish Vocational Qualification (SVQ). Mention any relevant coursework or training that showcases your commitment to personal and professional growth.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Glasgow
✨Showcase Your Customer Service Skills
Since providing excellent customer service is a priority for the role, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain friendly and professional, even in challenging situations.
✨Demonstrate Your IT Proficiency
The job requires good IT skills, so make sure to mention any relevant experience you have with databases or software applications. You could also discuss how you've used technology to improve efficiency in previous roles.
✨Emphasise Attention to Detail
Accuracy is key in administrative tasks. Be ready to talk about instances where your attention to detail made a difference, whether it was in data entry, filing, or any other clerical duties. This will show that you understand the importance of quality work.
✨Express Your Willingness to Learn
As this role offers the opportunity to gain a Scottish Vocational Qualification (SVQ), convey your enthusiasm for learning new skills. Share any experiences where you've taken the initiative to learn something new, demonstrating your positive attitude towards personal development.