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For Companies At a Glance
- Tasks: Support our Assessors and Electoral Registration Office with admin and customer service tasks.
- Company: Join Glasgow City Council, Scotland's largest local authority with over 30,000 employees.
- Benefits: Gain valuable experience while studying towards a Scottish Vocational Qualification (SVQ).
- Why this job: Perfect for those wanting to learn in a friendly, professional environment with real impact.
- Qualifications: Ideal for 16-29 year olds; Nat 4 English and Maths are desirable.
- Other info: Alternative application formats available; early requests recommended to meet deadlines.
Job Description
Glasgow City Council (GCC) is the largest local authority in Scotland, with over 30,000 employees across the ‘Glasgow family’ providing residents with a diverse range of services. Working in either our Financial Services or Chief Executive’s Department, you will support our Assessors and Electoral Registration Office or our Economic Development team.
The roles offered present a fantastic opportunity to gain a wide range of administration, customer service, and business experience. Providing excellent customer service is a priority, and we aim to ensure all customers are treated in a friendly, polite, and professional manner. You will also provide administrative support to the team, assisting with various tasks in a busy admin environment.
Key Responsibilities
- This vacancy is available to the following groups:
- 16-19 year olds
- 20-29 year olds with a disability
- 20-29 year olds who are care experienced
- Recruiting Business Administration Modern Apprentices to work in either Financial Services or the Chief Executive’s Department to provide high-quality, responsive support services.
- Delivering high standards of customer service and gaining knowledge of the services provided and the processes required.
- Carrying out clerical and administrative duties, including using IT systems and applications to process requests and log information, with good PC skills and knowledge of Microsoft Office.
- Studying towards a Scottish Vocational Qualification (SVQ), applying learning to real-life business environments, and receiving first-class training and experience.
- Performing general clerical duties such as filing, photocopying, responding to emails, answering calls, and inputting data into databases, always maintaining high standards of customer service.
Skills, Experience, and Knowledge
- Excellent communication skills
- Customer-focused attitude
- Good IT and organizational skills
- Attention to detail and high-quality work output
- Positive attitude towards learning new skills
- Ability to follow instructions and work effectively as part of a team
- Basic PC skills and knowledge of Microsoft Office
Education and Qualifications
Nat 4 English and Maths are desirable.
Application Packs
Alternative formats (e.g., Braille, Audio, other languages) are available. To request, please call 0141 287 1054. Packs will be posted within 3 working days of your request. Please ensure you request early to meet application deadlines.
Further Information
Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure, which may impact current salaries. For more information, see GCC Job Evaluation. For further details about working for us, please visit our website and HR policies.
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Modern Apprentice - Assessors and Electoral Registration Office - 3 Posts employer: Glasgow
Contact Detail:
Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Modern Apprentice - Assessors and Electoral Registration Office - 3 Posts
✨Tip Number 1
Familiarise yourself with Glasgow City Council's services and values. Understanding their commitment to excellent customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Engage in conversations with friends or family, focusing on clarity and professionalism to prepare for potential customer interactions.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office applications. Being comfortable with these tools will not only boost your confidence but also demonstrate your readiness for the administrative tasks involved.
✨Tip Number 4
Show enthusiasm for learning new skills. During any informal chats or interviews, express your eagerness to grow and develop within the role, as this is a key aspect of the apprenticeship.
We think you need these skills to ace Modern Apprentice - Assessors and Electoral Registration Office - 3 Posts
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required. Tailor your application to highlight how your experiences align with the role of a Modern Apprentice in the Assessors and Electoral Registration Office.
Highlight Relevant Skills: Emphasise your communication skills, customer-focused attitude, and IT proficiency in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous roles or experiences.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position and the organisation. Mention why you want to work for Glasgow City Council and how you can contribute to their mission of providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Glasgow
✨Showcase Your Customer Service Skills
Since providing excellent customer service is a priority for the role, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain friendly and professional, even in challenging situations.
✨Demonstrate Your IT Proficiency
The job requires good PC skills and knowledge of Microsoft Office. Be ready to discuss your experience with these tools and any specific tasks you've completed using them. If possible, mention any relevant projects or coursework that involved IT applications.
✨Emphasise Teamwork and Collaboration
The role involves working effectively as part of a team. Prepare to talk about your experiences in group settings, whether in school, previous jobs, or volunteer work. Highlight your ability to follow instructions and contribute positively to team goals.
✨Express Your Willingness to Learn
As this position is an apprenticeship, showing a positive attitude towards learning new skills is crucial. Be ready to discuss how you approach learning opportunities and any instances where you've taken the initiative to develop your skills further.