Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer enquiries and support various Glasgow City Council services.
- Company: Join the Glasgow City Council's dynamic Customer Contact Centre team.
- Benefits: Flexible hours, comprehensive training, and supportive work environment.
- Other info: Accessibility support available for all applicants.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Excellent telephone manner and ability to multitask under pressure.
The predicted salary is between 22000 - 24000 £ per year.
Glasgow City Council's Customer Contact Centre (CCC) handles incoming telephone enquiries for Glasgow City Council and the Glasgow family. We invite applications for an exciting and varied role as a full-time (35 hours per week) Customer Service Advisor working within the busy CCC team. Working over 7 days, our dayshift role starts at 12 noon and finishes at 8pm, working a flexible shift pattern (this role will include both Saturday and Sunday working).
The successful candidate will have an excellent telephone manner, the ability to multi-task, be flexible, and be able to work under pressure. Your day will be varied from call handling supporting a variety of GCC services such as Cleansing, Parking, Public Health, Registrars, Education grants etc., as well as data processing.
Comprehensive training and continuous supervisory support will be provided.
If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help. There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application.
For further information about working for us please refer to our website GCC HR Policies.
Weekend Customer Care Assistant- Flexible Hours in Glasgow employer: Glasgow
Contact Detail:
Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Care Assistant- Flexible Hours in Glasgow
✨Tip Number 1
Make sure you research Glasgow City Council and the Customer Contact Centre. Knowing their services inside out will help you stand out during the interview. We want to see that you’re genuinely interested in what we do!
✨Tip Number 2
Practice your telephone manner! Since this role is all about handling calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those varied enquiries.
✨Tip Number 3
Show off your multitasking skills! During the interview, share examples of how you’ve successfully juggled multiple tasks in the past. We love to hear about real-life experiences that demonstrate your ability to work under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Weekend Customer Care Assistant- Flexible Hours in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer care, make sure to highlight your excellent telephone manner in your application. We want to see how you can connect with customers and handle enquiries effectively.
Flexibility is Key: This job requires working over the weekend, so be sure to mention your availability and willingness to work flexible hours. We appreciate candidates who can adapt to different shifts!
Multi-tasking Magic: You'll be juggling various tasks, from call handling to data processing. In your application, share examples of how you've successfully managed multiple responsibilities in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at Glasgow
✨Know Your Stuff
Before the interview, make sure you familiarise yourself with Glasgow City Council's services. Understanding what the Customer Contact Centre does will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires an excellent telephone manner, practice speaking clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts under pressure.
✨Demonstrate Flexibility
Be prepared to discuss how you've managed multiple tasks or worked under pressure in previous roles. Share specific examples that highlight your ability to adapt and thrive in a busy environment, especially during weekends.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or training processes. This shows that you’re engaged and eager to learn more about how you can contribute to the Customer Contact Centre.