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- Tasks: Manage vehicle administration, handle public inquiries, and support Pound Supervisors.
- Company: Join Glasgow City Council and be part of a dedicated team.
- Benefits: Flexible shifts, supportive environment, and opportunities for personal growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience with public interactions and proficiency in Microsoft Office required.
- Other info: Dynamic role with potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
An opportunity has arisen for the role of two Senior Clerical Assistant within the Vehicle Pound.
Post holder's duties include the administration of the abandoned vehicle scheme, illegally parked vehicle removals and restoration procedures using a computerised database and processing financial transactions. The post holder will be required to deal with members of the public face to face and on the phone, also investigate and respond to enquiries concerning reports of abandoned vehicles. Updating daily spreadsheets, liaising with other departments and providing clerical support to the Pound Supervisors. Other duties require the daily deployment and planning of available resources for vehicle uplift requests and reporting of defects within the Pound including uplift vehicles.
Experience of dealing with the public and confrontational situations is essential as is the ability to remain calm under pressure. Knowledge of relevant computer software packages such as Microsoft Office (Word/Excel) is also essential. Administer processing of bus lane and low-emission zone offences captured by CCTV. Knowledge of Decriminalisation of Parking Enforcement is desirable.
The post holder will work a 3 shift system from 07:30 to 22:00 hours variable with shift changes as and when required.
If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054. If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.
There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at Accessibility Statement.
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.
For further information about working for us please refer to our website GCC HR Policies.
Vehicle Pound Senior Clerical Assistant - 2 Posts - GLA14696 in Glasgow employer: Glasgow
Contact Detail:
Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Pound Senior Clerical Assistant - 2 Posts - GLA14696 in Glasgow
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the duties of a Senior Clerical Assistant, especially around handling public enquiries and using databases. This will help you shine in interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with the public, think about scenarios where you might need to stay calm under pressure. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Brush up on your tech skills! Make sure you're comfortable with Microsoft Office, especially Excel, as you'll be updating spreadsheets regularly. There are loads of free online resources to help you get up to speed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions or need assistance, we’re just a call away. Don’t hesitate to reach out!
We think you need these skills to ace Vehicle Pound Senior Clerical Assistant - 2 Posts - GLA14696 in Glasgow
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role and how your skills fit in with what we're looking for.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications to highlight relevant experience, especially dealing with the public and using software like Microsoft Office. Show us why you're the perfect fit!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what you can bring to the team!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Glasgow
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the abandoned vehicle scheme, illegally parked vehicle removals, and the relevant computer software like Microsoft Office. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Stay Calm Under Pressure
Given the nature of the job, you'll likely face confrontational situations. Prepare for this by thinking of examples from your past experiences where you've successfully handled difficult interactions. Practising how to stay calm and collected will impress your interviewers.
✨Show Off Your Communication Skills
Since you'll be dealing with the public both face-to-face and over the phone, it's crucial to demonstrate your communication skills. During the interview, practice clear and concise responses, and don’t hesitate to ask clarifying questions if needed. This shows you’re engaged and ready to interact with the public.
✨Be Ready for Shift Work
This role involves a 3-shift system, so be prepared to discuss your flexibility regarding working hours. Highlight any previous experience with shift work or your willingness to adapt to changing schedules. This will reassure them that you can handle the demands of the job.