At a Glance
- Tasks: Handle customer enquiries and support transport operations for students in Glasgow.
- Company: Join Glasgow City Council's dynamic Customer Contact Centre team.
- Benefits: Enjoy flexible working, comprehensive training, and a supportive environment.
- Other info: Diverse workplace with opportunities for career growth and work-life balance.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Excellent phone skills, multitasking ability, and a flexible attitude.
The predicted salary is between 30000 - 40000 £ per year.
Glasgow City Council's Customer Contact Centre (CCC) handles incoming telephone enquiries for Glasgow City Council and the Glasgow family. We invite applications for an exciting and varied role as a full-time (35 hours per week) Customer Service Advisor working within a busy CCC team.
The successful candidate will have an excellent telephone manner, the ability to multi-task, be flexible, and be able to work under pressure. Your call handling and clerical tasks are likely to be within a team responsible for home to school transport operations, ensuring the safe and efficient movement of young persons to and from mainstream and additional support needs schools, plus vocational establishments. In addition, you may take calls from the public to support a variety of GCC services.
Comprehensive training and continuous supervisory support will be provided. Hybrid working is available in this role. If you are shortlisted for the post, we look forward to telling you more about our approach to ensuring the needs of the business are met along with flexibility to manage and maintain your work-life balance.
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.
The Council promotes flexible working, and we are happy to talk about flexible working options in relation to the role, to support your work-life balance. We welcome applications from everyone and are committed to building a diverse workforce. We particularly encourage applications from people from ethnic minority backgrounds, disabled people, and women for senior roles, as these groups are currently underrepresented within our workforce.
As a Disability Confident Employer, Glasgow City Council aims to offer an interview to disabled applicants who meet the essential criteria for the role, in line with the Disability Confident scheme.
Customer Service Advisor - GLA15660 in Glasgow employer: Glasgow
As a Relief Neighbourhood Janitor, you will be part of a supportive and dynamic team dedicated to maintaining cleanliness and enhancing the community environment. Our company values employee growth, offering training and development opportunities, while fostering a collaborative work culture that prioritises respect and teamwork. Located in a vibrant area, we provide unique advantages such as flexible working hours and a strong commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - GLA15660 in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Glasgow. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Glasgow before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - GLA15660 in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Glasgow:Your cover letter is your chance to shine! Tell us why you want to work at Glasgow specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Glasgow!
How to prepare for a job interview at Glasgow
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
