At a Glance
- Tasks: Handle customer enquiries and support various Glasgow City Council services.
- Company: Join Glasgow City Council's dynamic Customer Contact Centre team.
- Benefits: Enjoy flexible working, comprehensive training, and an award-winning pension scheme.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Excellent telephone manner and ability to multitask under pressure.
The predicted salary is between 18900 - 23100 £ per year.
Job Description Glasgow City Council's Customer Contact Centre (CCC) handles incoming telephone enquiries for Glasgow City Council and the Glasgow family.
We invite applications for an exciting and varied role as a full-time (35 hours per week) Customer Service Advisor working within the busy CCC team.
The successful candidate will have an excellent telephone manner, the ability to multi-taks and be flexible and be able to work under pressure.
Your day will be varied from call handling supporting a variety of GCC services such as Scottish Welfare Fund, Cleansing, Parking, Public Health, Registrars, Education grants etc.
Comprehensive training and continuous supervisory support will be provided.
Once trained, hybrid working is available for this role.
If you are shortlisted for the post, we look forward to telling you more about our approach to ensuring the needs of the business are met along with flexibility to manage and maintain your work life balance.
Please note that the CCC operates core business hours of Monday Friday 0900-1700.
Glasgow City Council welcomes applications from people of all backgrounds and aims to have a workforce that represents the community that we serve.
We celebrate diversity and inclusion, and have a commitment to create a workplace where all feel supported and like they belong.
We have a range of benefits and flexible working policies to support you through your time with us as well as an award-winning contributory pension scheme.
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.
Application Packs We want everyone to be able to apply.
If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054.
If we need to post it to you, we’ll send it by second-class mail within three working days.
Please allow enough time to complete and return your application before the closing date.
If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.
There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application.
More information on these can be found at https://myjobscotland. gov. uk/accessibility-statement.
Further Information The Council promotes flexible working, we are happy to talk about flexible working options in relation to the role, to support your work-life balance.
We welcome applications from everyone and are committed to building a diverse workforce.
We particularly encourage applications from people from ethnic minority backgrounds, disabled people and women for senior roles, as these groups are currently underrepresented within our workforce.
As a Disability Confident Employer, Glasgow City Council aims to offer an interview to disabled applicants who meet the essential criteria for the role, in line with the Disability Confident scheme.
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see Working for Us\Job Evaluation For further information about working for us please refer to our website GCC HR Policies
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