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- Tasks: Handle customer enquiries and support various Glasgow City Council services.
- Company: Join the dynamic team at Glasgow City Council's Customer Contact Centre.
- Benefits: Comprehensive training, flexible shifts, and supportive work environment.
- Other info: Opportunities for career growth and accessibility support available.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Excellent telephone manner and ability to multitask under pressure.
The predicted salary is between 23000 - 25000 £ per year.
Glasgow City Council's Customer Contact Centre (CCC) handles incoming telephone enquiries for Glasgow City Council and the Glasgow family. We invite applications for an exciting and varied role as a full-time (35 hours per week) Customer Service Advisor working within the busy CCC team.
Working over 7 days, our dayshift role starts at 12 noon and finishes at 8pm, working a flexible shift pattern (this role will include both Saturday and Sunday working). The successful candidate will have an excellent telephone manner, the ability to multi-task, be flexible, and be able to work under pressure.
Your day will be varied from call handling supporting a variety of GCC services such as Cleansing, Parking, Public Health, Registrars, Education grants etc., as well as data processing. Comprehensive training and continuous supervisory support will be provided.
If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054. If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.
There are also a number of Accessibility Tools compatible with the myjobscotland website which may assist you with your application. More information on these can be found at https://myjobscotland.gov.uk/accessibility-statement.
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.
Customer Service Advisor - GLA15334 employer: Glasgow
Contact Detail:
Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - GLA15334
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Glasgow City Council and their services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will help you feel more at ease when it’s your turn to shine.
✨Tip Number 3
Show off your skills! During the interview, highlight your ability to multitask and stay calm under pressure. Share specific examples from your past experiences that demonstrate these skills in action.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - GLA15334
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Customer Service Advisor, so make sure you understand the key responsibilities and skills required.
Tailor Your Application: When writing your application, don’t just send a generic one. We want to see how your experience and skills match up with what we need. Highlight your excellent telephone manner and ability to multitask, as these are crucial for the role!
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role shine through. A friendly tone can go a long way in showing us you’d be a great fit for our team.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive it, and you’ll find all the necessary info there. Plus, if you have any questions, you can reach out directly for help!
How to prepare for a job interview at Glasgow
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the services provided by Glasgow City Council and think about how your skills can contribute to handling enquiries effectively.
✨Show Off Your Communication Skills
Since this role requires an excellent telephone manner, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions over the phone.
✨Demonstrate Flexibility and Multitasking
Be prepared to discuss examples from your past experiences where you've successfully managed multiple tasks or adapted to changing situations. This will show that you can thrive under pressure, which is key for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or what a typical day looks like in the Customer Contact Centre. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.