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- Tasks: Provide clerical and administrative support to the council and citizens of Glasgow.
- Company: Join Glasgow City Council, dedicated to serving the community with excellence.
- Benefits: Enjoy hybrid working options and a supportive work-life balance.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Proficiency in Microsoft Office and strong communication skills are essential.
- Other info: Alternative application formats available; flexible working arrangements encouraged.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Working within within Customer & Business Services (CBS), you will provide a wide range of clerical and administrative support duties to the council family, employees and citizens of Glasgow.
The successful candidate(s) will deal with different client groups and will assist in a varied range of tasks. A working knowledge of the relevant IT software packages is required (e.g. Microsoft Office).
Candidates should have the ability to produce work to a high standard, meet deadlines with attention to detail and accuracy, follow processes end to end and have the ability to work effectively on their own or as part of a team.
In addition, candidates should also show a positive and enthusiastic attitude whilst being flexible to the needs of the service. It is important that excellent customer service is delivered, therefore, you should possess good verbal and written communication skills.
Hybrid working is available in this role. If you\’re shortlisted for the post we look forward to telling you more about our approach to ensuring needs of the business are met along with flexibility to manage and maintain your work life balance.
Application Packs
The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.
Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see
GCC Job Evaluation
For further information about working for us please refer to our website GCC HR Policies
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Clerical Officer (2 Posts) - GLA14145 employer: Glasgow
Contact Detail:
Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer (2 Posts) - GLA14145
✨Tip Number 1
Familiarise yourself with the specific IT software packages mentioned in the job description, especially Microsoft Office. Consider taking a short online course or tutorial to brush up on your skills, as this will demonstrate your commitment and readiness for the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will help you articulate your approach to handling various client groups effectively during the interview process.
✨Tip Number 3
Prepare examples of past experiences where you successfully met deadlines and maintained attention to detail. Being able to share these stories will showcase your ability to work independently and as part of a team.
✨Tip Number 4
Research Glasgow City Council's values and recent initiatives. Showing that you understand their mission and how you can contribute positively will set you apart from other candidates during the interview.
We think you need these skills to ace Clerical Officer (2 Posts) - GLA14145
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Clerical Officer position. Make sure to highlight your relevant experience in clerical and administrative support.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your proficiency in IT software packages, attention to detail, and ability to work both independently and as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the council's mission. Mention specific examples of how you have provided excellent customer service and met deadlines in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. Ensure that your communication skills shine through in your writing, as this is crucial for the role.
How to prepare for a job interview at Glasgow
✨Showcase Your IT Skills
Since a working knowledge of IT software packages like Microsoft Office is essential, be prepared to discuss your experience with these tools. You might even want to mention specific projects where you used them effectively.
✨Demonstrate Attention to Detail
The role requires producing work to a high standard with accuracy. During the interview, provide examples of how you've ensured quality in your previous roles, perhaps by discussing a time when your attention to detail made a difference.
✨Emphasise Customer Service Skills
Excellent customer service is key for this position. Be ready to share experiences where you successfully handled customer queries or complaints, highlighting your communication skills and positive attitude.
✨Prepare for Teamwork Scenarios
As the role involves working both independently and as part of a team, think of examples that showcase your ability to collaborate effectively. Discuss how you adapt to different team dynamics and contribute to achieving common goals.