At a Glance
- Tasks: Monitor public space CCTV cameras to enhance safety across Glasgow.
- Company: Join Glasgow City Council's dynamic Neighbourhoods, Regeneration and Sustainability team.
- Benefits: Competitive salary, generous annual leave, pension scheme, and overtime pay.
- Other info: Flexible shift patterns with opportunities for career growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Good communication skills and an SIA CCTV licence are essential.
The predicted salary is between 25105 - 28875 £ per year.
An opportunity has arisen within Neighbourhoods, Regeneration and Sustainability for 5 CCTV Operators to join our Public Space CCTV service on a permanent basis. NRS brings together a diverse range of Glasgow City Council operational, technical and development services that focus on sustainable transport, place making and delivering essential city services. If you’re interested in working within a service that touches on all aspects within the city, please read on.
What the job involves:
Based within the Glasgow Operations Centre (GOC), our Public Space CCTV team manage 420 public space cameras across the city, working with internal Council departments and agencies including Traffcom (Traffic Management), Police Scotland, Scottish Fire and Rescue, and the Clean Glasgow Initiative. This partnership working supports the daytime and nighttime economy in Glasgow and aims to help make our city safer for all citizens. Our CCTV Operators monitor the Public Space CCTV network to ensure effective delivery of the service and support the relevant communication links and partners.
What we’re looking for:
- You must have good verbal communication, observational and listening skills, the ability to work as part of a team, excellent customer service, and experience of working with a contact centre environment.
- An SIA CCTV licence is an essential requirement for this job.
- Knowledge of CCTV systems and experience of working in a CCTV control room environment are desirable.
What we’re offering:
- A core salary starting at £25,104.57 rising to £28,875.02 on an incremental scale.
- In addition to the annual salary, the job attracts an annual payment of £2,510.46 - £2,887.50 for contractual overtime and an annual non-standard hours (NSH) allowance of £5,518.15.
- The role will work on a 4 on, 4 off basis with a work pattern of two shifts at 7am – 7pm, two shifts at 7pm – 7am, followed by four rest days.
- Shift times are inclusive of a 1-hour unpaid break and equate to an average of 35 hours work per week plus 3.5 hours contractual overtime.
- An Annual leave entitlement which starts at 182 hours per year, rising to 203 hours after 5 years’ continuous service, plus an additional Public Holiday entitlement of 87.5 hours per year.
- Enrolment in the Local Government Pension Scheme; the ability to join the Glasgow Credit Union, who offer a variety of loans, savings and mortgages exclusively for their members; and the ability to make direct contributions from your salary to the Hospital Saturday Fund who offer individual and family health plans.
Pre-Employment Information:
As part of the pre-employment checks for this post, the successful candidate(s) will have to undergo a Non-Police Personnel Vetting Level 1 check which assesses the honesty, integrity, reliability, and overall suitability for clearance of non-police personnel who have unsupervised physical and/or remote access to police premises, classified police information and/or intelligence, financial or operational assets, and/or police systems.
Application Packs:
We want everyone to be able to apply. If you need the Application Pack in another format, like Braille, large print, or another language, please call us on 0141 287 1054. If we need to post it to you, we’ll send it by second-class mail within three working days. Please allow enough time to complete and return your application before the closing date. If you think you might need more time because of accessibility needs, please get in touch and we’ll be happy to help.
Further Information:
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.
CCTV Operator - GLA15497 employer: Glasgow
Glasgow City Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a CCTV Operator within the Public Space CCTV service, you will benefit from competitive salaries, generous annual leave, and access to the Local Government Pension Scheme, alongside unique opportunities to contribute to the safety and sustainability of Glasgow. With a commitment to diversity and inclusivity, the council fosters an environment where every team member can thrive and make a meaningful impact in the community.
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We think this is how you could land CCTV Operator - GLA15497
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Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Glasgow. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Glasgow.
How to prepare for a job interview at Glasgow
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Glasgow.
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Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
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Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Glasgow.
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You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Glasgow.
