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For Companies At a Glance
- Tasks: Support financial services by managing customer interactions and processing transactions.
- Company: Join Glasgow City Council, a dynamic organisation focused on community support.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for personal growth.
- Why this job: Make a difference in your community while developing valuable skills in a fast-paced environment.
- Qualifications: Strong communication skills and experience with IT systems are essential.
- Other info: Flexible work-life balance and a supportive team culture await you.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Based in Financial Services, within CBS Revenues & Benefits team, you will be responsible for a wide range of service delivery processes across the business.
Revenues and Benefits is a customer facing service involving the billing and collection of Council Tax and Non Domestic Rates and the administration of Housing Benefit, Council Tax Reduction and Discretionary Housing Payments.
Applications are invited from candidates who can excel in a fast-paced environment, have the ability to work under the pressure of high volume financial transactions and make decisions required to support our customers.
Excellent communication, sound customer service skills and the ability to use multiple IT packages and systems are required for the role.
A flexible approach to the needs of the organisation is essential as is positivity and enthusiasm to working in new ways.
Hybrid working is available for this role. If you are shortlisted for the post, we look forward to telling you more about our approach to ensuring the needs of the business are met along with flexibility to manage and maintain your work life balance.
This role involves access to information that requires a PVG check. The cost of this check will be payable by successful applicants.
This temporary post is for a period up to 12 months.
Application Information
Alternative Application Packs can be requested in other formats, for example, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054.
Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.
For further information about working for us please refer to our website.
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Administrative Assistant (5 x Permanent & 1 x Temporary) - GLA14378 employer: Glasgow
Contact Detail:
Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant (5 x Permanent & 1 x Temporary) - GLA14378
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those working in revenues and benefits. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and financial transactions. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the IT packages mentioned in the job description. Being able to demonstrate your proficiency during the interview can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company culture right there.
We think you need these skills to ace Administrative Assistant (5 x Permanent & 1 x Temporary) - GLA14378
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can excel in a fast-paced environment, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves customer service, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe even share an example of how you've successfully handled customer interactions in the past.
Highlight Your IT Proficiency: We’re looking for someone who can navigate multiple IT packages and systems with ease. Be sure to mention any relevant software or tools you’re familiar with, as this will show us you’re ready to hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Glasgow
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Administrative Assistant role. Familiarise yourself with the financial services sector, especially around Council Tax and Housing Benefits. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer service. Think of specific examples where you handled difficult situations or provided excellent service. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tech Savvy is Key
The job requires using multiple IT packages and systems, so brush up on your tech skills. Be ready to talk about the software you've used in the past and how comfortable you are with learning new systems. If you have any certifications or training, mention those too!
✨Flexibility and Positivity
The role calls for a flexible approach and a positive attitude. Think of times when you adapted to changes at work or took on new challenges. Highlighting your enthusiasm for working in new ways will resonate well with the interviewers and show that you're a great fit for their team.
