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- Tasks: Manage night reception, greet guests, and ensure their satisfaction.
- Company: Join the vibrant Glasgow Westerwood Hotel, Spa & Golf Resort.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must be friendly, courteous, and able to resolve conflicts.
The predicted salary is between 20000 - 25000 £ per year.
Are you a night owl? Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Curious to find out more? Glasgow Westerwood Hotel, Spa & Golf Resort is just outside Glasgow in Cumbernauld and is a 4*, 148-bedroom property. Our hotel has an 18-hole golf course, and the dining options include the Flemings restaurant, the Grill restaurant, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Receptionist in Glasgow employer: Glasgow Westerwood Hotel, Spa & Golf Resort
Contact Detail:
Glasgow Westerwood Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in Glasgow
✨Tip Number 1
Get to know the hotel! Before your interview, check out the Glasgow Westerwood Hotel, Spa & Golf Resort online. Familiarise yourself with their services and facilities so you can chat confidently about how you can contribute to their guest experience.
✨Tip Number 2
Show off your customer service skills! During the interview, share specific examples of how you've handled guest complaints or tricky situations in the past. This will demonstrate your ability to keep guests happy, which is key for a Night Receptionist.
✨Tip Number 3
Be yourself! The QHotels Collection values a courteous and pleasant attitude, so let your personality shine through. They want to see how you’d fit into their team, so don’t be afraid to show your passion for hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about the hotel, making it easier for us to connect with you.
We think you need these skills to ace Night Receptionist in Glasgow
Some tips for your application 🫡
Show Your Night Owl Side: Make sure to highlight your ability to thrive during the night shift. Share any previous experience you have working late hours and how you managed to keep your energy up while delivering top-notch customer service.
Customer Service is Key: Since this role revolves around guest satisfaction, don’t forget to showcase your passion for providing exceptional service. Use specific examples from your past roles where you went above and beyond to help a guest.
Be Professional and Courteous: Your application should reflect a courteous and pleasant attitude. Use a friendly tone in your writing, and make sure to proofread for any errors – professionalism starts with attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the perks we offer, like discounts and training opportunities!
How to prepare for a job interview at Glasgow Westerwood Hotel, Spa & Golf Resort
✨Know Your Stuff
Before the interview, make sure you know the ins and outs of the hotel and its services. Familiarise yourself with the facilities like the gym, spa, and dining options. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service or resolved conflicts. The interviewer will want to see how you handle guest enquiries and complaints, so having specific stories ready will give you an edge.
✨Emphasise Your Night Owl Nature
Since this is a night receptionist role, highlight your ability to work independently during the night. Share any previous experiences that demonstrate your comfort and efficiency in a quieter, less supervised environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support staff development. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.