At a Glance
- Tasks: Welcome guests, manage bookings, and conduct gym inductions while ensuring cleanliness.
- Company: Join the vibrant team at Glasgow Westerwood Hotel, Spa & Golf Resort.
- Benefits: Enjoy a free health club membership, discounts, and support for training qualifications.
- Other info: Flexible hours with opportunities for career growth in a supportive workplace.
- Why this job: Be part of a dynamic environment where you can make a real difference in guest experiences.
- Qualifications: Level 2 Personal Trainer/Fitness Instructor qualification preferred; excellent customer service skills required.
The predicted salary is between 1300 - 1800 £ per month.
Do you pride yourself on providing outstanding guest service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
Welcome and greet guests, make health club bookings, support with membership sales and enquiries, carry out daily checks and conduct gym inductions for all new members and regular gym re-assessments as part of the health club retention strategy.
You’ll be required to support with the cleanliness of the health club and spa areas ensuring all public areas are kept to the highest standards of cleanliness.
Is this the role for me?
- Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalent would be preferred
- Excellent customer service & communication skills
- Ability to work under pressure and multi-task
- Strong attention to detail
Spa Opening Times: Monday - Sunday 10:00am - 18:00pm
Health Club Opening Times: Monday - Friday 6:30am - 21:30pm | Saturday & Sunday 8:00am - 20:00pm
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Health Club Team Member in Glasgow employer: Glasgow Westerwood Hotel, Spa & Golf Resort
At The QHotels Collection, we pride ourselves on fostering a vibrant work culture that prioritises outstanding guest service and employee well-being. Located just outside Glasgow, our health club team members enjoy a range of benefits including free health club membership, discounts across our hotels and golf facilities, and comprehensive support for professional development. With a commitment to diversity and inclusion, as well as a focus on employee growth, we offer a rewarding environment where you can thrive both personally and professionally.
Contact Details:
Glasgow Westerwood Hotel, Spa & Golf Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Team Member in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The QHotels Collection. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills and experience.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. They’re looking for someone who can engage with guests and create a welcoming atmosphere, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Health Club Team Member in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight your experience in providing outstanding guest service. We love candidates who can demonstrate their ability to connect with guests and create a welcoming atmosphere.
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to match the Health Club Team Member role. Mention specific skills like communication and attention to detail that align with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff about your qualifications and experiences that make you a great fit for our team.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the perks we offer, like discounts and training support, right there!
How to prepare for a job interview at Glasgow Westerwood Hotel, Spa & Golf Resort
✨Know Your Stuff
Make sure you’re familiar with the health club's services and facilities. Brush up on your knowledge about gym inductions, membership sales, and the importance of cleanliness in public areas. This will show that you’re genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding guest service in the past. Think about specific situations where you went above and beyond for a customer. This is crucial as the role heavily focuses on guest interaction and satisfaction.
✨Demonstrate Your Multi-tasking Ability
Be ready to discuss how you handle multiple tasks under pressure. The interviewers will want to know how you manage your time and prioritise tasks, especially during busy periods. Share any relevant experiences that highlight your organisational skills.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you’re engaged and serious about wanting to join their team.
