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- Tasks: Deliver exceptional guest service and support the Front of House Manager.
- Company: Join a leading hotel chain with a focus on diversity and inclusion.
- Benefits: Enjoy free health club membership, discounts, and professional development support.
- Other info: Work in a stunning hotel with excellent leisure facilities and career growth opportunities.
- Why this job: Be the first impression for guests and make their stay unforgettable.
- Qualifications: Experience in front office roles and strong customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
Do you pride yourself on providing outstanding guest service? Are you a people orientated individual?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. Supporting the Front of House Manager, you’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.
Is this the role for me?
- Previous experience within a front office, reception or front of house position, or equivalent
- People management experience
- Quality & standards driven
- Outstanding customer service skills
- Conflict resolution
Curious to find out more? Glasgow Westerwood Hotel, Spa & Golf Resort is just outside Glasgow in Cumbernauld and is a 4*, 148-bedroom property. Our hotel has an 18-hole golf course, and the dining options include the Flemings restaurant, the Grill restaurant, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Assistant Front of House Manager in Glasgow employer: Glasgow Westerwood Hotel, Spa & Golf Resort
Contact Detail:
Glasgow Westerwood Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The QHotels Collection. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about outstanding guest service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your customer service prowess.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Assistant Front of House Manager in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding guest service experience in your application. We want to see how you've gone above and beyond for guests in the past!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Assistant Front of House Manager role.
Be Personable: Since this role is all about people, let your personality shine through in your written application. We love seeing a bit of character and enthusiasm!
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Glasgow Westerwood Hotel, Spa & Golf Resort
✨Know Your Guest Service Basics
Make sure you brush up on the fundamentals of outstanding guest service. Think about your previous experiences and be ready to share specific examples of how you've gone above and beyond for guests. This will show that you truly understand the importance of first impressions.
✨Showcase Your People Skills
As an Assistant Front of House Manager, you'll be dealing with a variety of personalities. Prepare to discuss how you've successfully managed conflicts or difficult situations in the past. Highlight your ability to remain calm under pressure and your knack for making guests feel valued.
✨Familiarise Yourself with the Venue
Take some time to research the Glasgow Westerwood Hotel, Spa & Golf Resort. Knowing the facilities, dining options, and unique features will not only impress your interviewers but also help you answer questions more confidently. It shows genuine interest in the role and the company.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the hotel's approach to guest service. This demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.