Assistant Front of House Manager in Cumbernauld

Job Perks and Benefits

• Incentivisation scheme, free health club membership (T&C apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking

Job Overview

Working closely with the Front of House Manager, you will play a key role in delivering an exceptional guest experience from arrival to departure. Reception is the first impression guests have of the hotel, so it is essential that you and your team provide a professional, welcoming, and high standard of service at all times. Supporting the Front Office Manager, you will oversee the day‑to‑day front desk operations, ensure smooth guest check‑ins and check‑outs, manage room allocations, and provide guidance on room rates, packages, and promotions. You will also handle guest queries and complaints efficiently, support and motivate the reception team, and help maximise hotel revenue while maintaining excellent guest satisfaction.

Key Skills and Qualities

• Previous experience within a front office, reception or front of house position, or equivalent
• People management experience
• Quality & standards driven
• Outstanding customer service skills
• Conflict resolution

Equal Opportunity Statement

The QHotels Collection is proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly.

Compensation

Competitive salary