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- Tasks: Ensure guest satisfaction in various Food & Beverage areas while maximising sales.
- Company: Join the vibrant team at Glasgow Westerwood Hotel, Spa & Golf Resort.
- Benefits: Enjoy free health club membership, discounts, and support for training and qualifications.
- Why this job: Flexible hours to fit around your studies while delivering exceptional guest experiences.
- Qualifications: Passion for customer service and strong organisational skills required.
- Other info: Dynamic environment with opportunities for personal growth and development.
The predicted salary is between 11 - 16 £ per hour.
Do you have a passion for a great guest experience? Are you looking for a flexible job to work around school or commitments?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more
What will I do? You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.
Is this the role for me?
- Passion for delivering exceptional guest service
- Strong customer service skills
- Good time management and organisational skills
- Ability to work under pressure
Curious to find out more? Glasgow Westerwood Hotel, Spa & Golf Resort is just outside Glasgow in Cumbernauld and is a 4*, 148-bedroom property. Our hotel has an 18-hole golf course, and the dining options include the Flemings restaurant, the Grill restaurant, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Conference & Events Team Member employer: Glasgow Westerwood Hotel, Spa & Golf Resort
Contact Detail:
Glasgow Westerwood Hotel, Spa & Golf Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Team Member
✨Tip Number 1
Get to know the company! Research The QHotels Collection and their values. When you show genuine interest in their mission and culture during your interview, it’ll set you apart from the crowd.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your passion for guest service.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your commitment to the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Conference & Events Team Member
Some tips for your application 🫡
Show Your Passion: Let us know why you're excited about delivering exceptional guest experiences! Share any relevant experiences or skills that highlight your passion for customer service.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your time management and organisational skills, as well as any experience in fast-paced environments.
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Authenticity goes a long way in making a great first impression.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Glasgow Westerwood Hotel, Spa & Golf Resort
✨Know Your Guest Experience
Make sure you understand what exceptional guest service means. Research the hotel and its offerings, especially the Food & Beverage areas. Be ready to share your thoughts on how you can enhance the guest experience during the interview.
✨Show Off Your Flexibility
Since this role is perfect for balancing with school or other commitments, be prepared to discuss your availability. Highlight any previous experiences where you successfully managed your time and responsibilities.
✨Brush Up on Promotions
Familiarise yourself with the current pricing and promotions at the hotel. This will not only show your initiative but also help you answer questions about maximising sales effectively during the interview.
✨Demonstrate Team Spirit
As a Conference & Events Team Member, teamwork is key. Share examples of how you've worked well in a team before, especially under pressure. This will show that you can contribute positively to the hotel's environment.
