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- Tasks: Provide top-notch IT support and resolve incidents for a creative community.
- Company: Join the Glasgow School of Art, a vibrant and inclusive institution.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Why this job: Make a difference in a creative setting while enhancing your IT skills.
- Qualifications: Experience in IT support and excellent customer service skills required.
- Other info: Diverse workplace committed to equality and inclusion.
The predicted salary is between 30000 - 40000 £ per year.
Glasgow School of Art is looking for an experienced IT Support Officer to join their team and provide knowledgeable support to their clients. The role holder will be responsible for the provision of high-quality IT support and incident response service. The successful candidate will be responsible for the development of departmental processes, procedures and standards. In addition to liaising with key stakeholders, both internal and external at all levels of the business.
You will also be involved in completing remote and on-site visits to resolve incidents and carry out service desk requests, as well as working with software deployment for Windows and Mac environments. Excellent customer service skills are required and previous experience working in an IT service-orientated environment is essential. The successful IT Support Officer should have a good level of demonstrable experience in a similar role.
Desired technical experience includes:
- Microsoft desktop operating systems and core products such as Azure, Active Directory, and applications for Windows
- Security tools including antivirus and endpoint protection solutions
- Apple macOS environments, with knowledge of JAMF, and applications for Mac
Closing date for submission of completed applications: 23:59 (BST) on 17th April 2026. Interviews for this post will take place week commencing 4th of May 2026.
If you don’t currently have the right to work and live in the UK, we are unable to offer sponsorship for skilled worker visa for this role as it does not meet the Home Office eligibility requirements. The Glasgow School of Art is committed to ensuring equality of opportunity in work and study. We strive to create and maintain an inclusive environment where all students and employees feel safe, understood and valued. Applications are welcomed from candidates regardless of age, disability, sex, ethnic or religious background, gender identity or sexual orientation, marital status, pregnancy, maternity, caring responsibilities or care experience. We recognise we do not have the diversity of staff that we want and we particularly welcome and encourage applications from candidates who identify as being from a Minority Ethnic background, who are underrepresented at The Glasgow School of Art.
STRICTLY NO AGENCIES.
IT Support Officer employer: GLASGOW SCHOOL OF ART
Contact Detail:
GLASGOW SCHOOL OF ART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into the Glasgow School of Art. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think about how you’d handle specific IT issues or client interactions, as they’ll likely ask you to demonstrate your problem-solving abilities.
✨Tip Number 3
Showcase your experience with Microsoft and Apple environments during interviews. Be ready to discuss your hands-on experience with tools like Azure, Active Directory, and JAMF, as this will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about making the process smooth and straightforward for you.
We think you need these skills to ace IT Support Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how your skills align with the requirements.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when applicants tailor their documents to highlight relevant experience and skills. Show us how your background fits the IT Support Officer role specifically.
Show Off Your Customer Service Skills: Since excellent customer service is key for this role, make sure to include examples of how you've provided top-notch support in previous positions. We want to see your people skills shine!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GLASGOW SCHOOL OF ART
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft desktop operating systems, Azure, Active Directory, and security tools. Being able to discuss these technologies confidently will show that you're not just familiar with them, but that you can also provide high-quality support.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples of how you've successfully handled client interactions in the past. Think about times when you resolved issues or went above and beyond to help someone out—these stories will make you stand out.
✨Familiarise Yourself with the Environment
If you have experience with Apple macOS environments and JAMF, be ready to discuss it. If not, do a bit of research beforehand. Understanding the specific tools and applications used by the Glasgow School of Art will demonstrate your commitment and readiness for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their IT processes, team dynamics, or future projects. This shows your genuine interest in the position and helps you assess if it's the right fit for you too.