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- Tasks: Provide top-notch IT support and resolve incidents for a creative community.
- Company: Join the Glasgow School of Art, a vibrant hub for creativity and innovation.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a difference by helping artists and students thrive with tech solutions.
- Qualifications: Experience in IT support and excellent customer service skills are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Glasgow School of Art is looking for an experienced IT Support Officer to join their team and provide knowledgeable support to their clients.
The role holder will be responsible for the provision of high-quality IT support and incident response service.
The successful candidate will be responsible for the development of departmental processes, procedures and standards. In addition to liaising with key stakeholders, both internal and external at all levels of the business.
You will also be involved in completing remote and on-site visits to resolve incidents and carry out service desk requests, as well as working with software deployment for Windows and Mac environments.Â
Excellent customer service skills are required and previous experience working in an IT service-orientated environment is essential. The successful IT Support Officer should have a good level of demonstrable experience in a similar role.Â
Desired technical experience includes:
- Microsoft desktop operating systems and core products such as Azure, Active Directory, and applications for windows
- Security tools including antivirus and endpoint protection solutions
- Apple macOS environments, with knowledge of JAMF, and applications for MacÂ
Closing date for submission of completed applications: 23:59 (BST)Â on 17th April 2026
Interviews for this post will take place week commencing 4th of May 2026   Â
If you don’t currently have the right to work and live in the UK, we are unable to offer sponsorship for skilled worker visa for this role as it does not meet the Home Office eligibility requirements.
The Glasgow School of Art is committed to ensuring equality of opportunity in work and study. We strive to create and maintain an inclusive environment where all students and employees feel safe, understood and valued. Applications are welcomed from candidates regardless of age, disability, sex, ethnic or religious background, gender identity or sexual orientation, marital status, pregnancy, maternity, caring responsibilities or care experience.
We recognise we do not have the diversity of staff that we want and we particularly welcome and encourage applications from candidates who identify as being from a Minority Ethnic background, who are underrepresented at The Glasgow School of Art.
Registered Charity Number SC012490.Â
STRICTLY NO AGENCIES.
IT Support Officer employer: GLASGOW SCHOOL OF ART
Contact Detail:
GLASGOW SCHOOL OF ART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might have insights into the Glasgow School of Art. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your experience with Microsoft and Apple environments. When you get the chance to chat with potential employers, let them know how you’ve tackled similar challenges before.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common IT support scenarios and how you’d handle them. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about making the process as smooth as possible for you, so take advantage of it!
We think you need these skills to ace IT Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Officer role. Highlight your experience with Microsoft desktop operating systems, security tools, and any relevant customer service skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills can benefit us at the Glasgow School of Art. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Technical Skills: Don’t forget to mention your technical expertise! Whether it's your experience with Azure, Active Directory, or Apple macOS environments, make sure we know what you bring to the table. Specific examples of past projects or challenges you've tackled can really make you stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at GLASGOW SCHOOL OF ART
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft desktop operating systems, Azure, Active Directory, and security tools. Being able to discuss these technologies confidently will show that you're not just familiar with them, but that you can also apply your knowledge in real-world scenarios.
✨Show Off Your Customer Service Skills
Since this role requires excellent customer service skills, prepare examples from your past experiences where you successfully resolved issues for clients. Think about how you communicated with them and what steps you took to ensure their satisfaction.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific IT support scenarios. Practice articulating your thought process and the steps you would take to resolve incidents, whether remotely or on-site. This will demonstrate your problem-solving abilities and your approach to service desk requests.
✨Research the Glasgow School of Art
Familiarise yourself with the Glasgow School of Art's mission, values, and any recent news. Understanding their culture and how they prioritise inclusivity will help you tailor your responses and show that you're genuinely interested in being part of their team.