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- Tasks: Welcome guests, manage check-ins, and ensure smooth overnight operations.
- Company: Join the Glasgow Marriott Hotel, part of a global hospitality leader.
- Benefits: Enjoy discounted stays, free meals, and ongoing training opportunities.
- Why this job: Be the friendly face for guests and create memorable experiences in a vibrant environment.
- Qualifications: Previous front-office experience preferred; must be organised and a great communicator.
- Other info: Flexible night shifts required; training on hotel systems provided.
The predicted salary is between 24000 - 36000 £ per year.
The newly refurbished Glasgow Marriott Hotel brings modern comfort and style to the heart of the city. Ideally located near the OVO Hydro, Hampden Park, and the University of Glasgow, we offer a vibrant and welcoming environment for both guests and associates.
Night Auditor you will play a key role in ensuring the smooth operation of the hotel overnight. You\’ll be responsible for delivering excellent guest service while completing essential end-of-day financial and operational processes.
This is an ideal opportunity for someone who enjoys working as part of a supportive team while taking ownership of their responsibilities, with strong attention to detail and a passion for delivering a seamless guest experience.
Key Responsibilities
- Provide a warm and professional welcome to guests during the night shift
- Manage check-ins, check-outs, and room allocations
- Handle all guest communications, including calls, messages, and requests
- Resolve guest queries and ensure a high level of satisfaction
- Complete the night audit process, ensuring all reports and financials are accurate
- Review and reconcile daily transactions, highlighting any discrepancies
- Accurately record room and Food & Beverage statistics
- Process payments, charges, and billing queries
- Support the Front Office team in preparing for the next day’s operations
- Conduct routine security checks to ensure guest and property safety
What We’re Looking For
- Previous Front Office experience (essential)
- Minimum 1 year Opera PMS experience (preferred)
- Strong attention to detail and problem‑solving skills
- Confident communicator with excellent interpersonal skills
- Self‑motivated, reliable, and able to work independently
- Calm under pressure with a proactive approach
- Personal License Holder and/or First Aid trained (preferred but not essential)
What You’ll Get in Return
- Discounted stays and dining across Marriott properties worldwide
- Free use of the Glasgow Marriott Leisure Club
- Access to discounts, rewards, and perks with leading brands
- Complimentary meals on shift
- Staff parking
- Ongoing Learning & Development opportunities
- Employee Assistance Programme
- Access to a dedicated benefits platform
Why Join Us?
At Glasgow Marriott Hotel, you’ll be part of a supportive team in a globally recognized brand, with real opportunities to grow your career. As a Night Auditor, you’ll play a vital role in shaping the guest experience and ensuring the hotel operates seamlessly behind the scenes.
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Night Auditor employer: Glasgow Marriott Hotel
Contact Detail:
Glasgow Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the hotel systems mentioned in the job description, like Opera. Even if you haven't used them before, showing that you're proactive about learning these systems can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions. As a Night Auditor, you'll be the face of the hotel at night, so demonstrating your ability to handle guest requests and concerns with professionalism is crucial.
✨Tip Number 3
Research the Glasgow Marriott Hotel and its surrounding area. Being knowledgeable about local attractions and amenities will not only help you in the role but also impress the hiring team during your discussions.
✨Tip Number 4
Prepare to discuss how you manage stress and stay organised during busy periods. The role requires calmness under pressure, so sharing specific examples from past experiences can demonstrate your suitability for the position.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles related to front office or night auditing. Emphasise skills like attention to detail, customer service, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Auditor role. Mention specific experiences that demonstrate your ability to handle guest requests and manage financial reports.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Night Auditor position, such as proficiency with hotel systems (like Opera), organisational skills, and your ability to remain calm under pressure.
Show Enthusiasm for the Role: Convey your enthusiasm for joining the Glasgow Marriott Hotel in both your CV and cover letter. Mention why you want to work there specifically and how you can contribute to their team and guest experience.
How to prepare for a job interview at Glasgow Marriott Hotel
✨Show Your Hospitality Passion
Make sure to express your enthusiasm for the hospitality industry during the interview. Share experiences where you went above and beyond for guests, as this role is all about creating memorable experiences.
✨Demonstrate Attention to Detail
As a Night Auditor, you'll need to handle financial reports and guest requests accurately. Prepare examples of how you've successfully managed details in previous roles, highlighting your organisational skills.
✨Familiarise Yourself with Hotel Systems
While training will be provided, having a basic understanding of hotel management systems like Opera can set you apart. If possible, do a bit of research or even a demo of similar systems before your interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially under pressure. Think of scenarios where you had to resolve guest issues or discrepancies, and be ready to discuss how you handled them.