Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: Glasgow Marriott Hotel, a modern and vibrant city-centre property.
- Benefits: Discounted stays, free meals, exclusive discounts, and extensive development opportunities.
- Why this job: Join a dynamic team and redefine hospitality in a newly refurbished hotel.
- Qualifications: Previous front desk experience and strong leadership skills required.
- Other info: Be part of a rewarding career with growth potential at Marriott.
The predicted salary is between 24000 - 36000 £ per year.
Front Desk Supervisor
Glasgow Marriott Hotel
About Us
The Glasgow Marriott Hotel has recently undergone an exciting refurbishment, transforming our city-centre property into a modern and welcoming space that reflects the vibrancy of Glasgow. Located close to the OVO Hydro, Hampden Park, and the University of Glasgow, we’re proud to offer guests an elevated stay right in the heart of the city. We’re committed to delivering exceptional service, growth opportunities, and rewarding careers.
About The Role
We’re seeking a passionate and proactive Front Desk Supervisor to support the Front Office Manager in leading our front desk team. In this hands-on role, you’ll oversee daily operations, ensure seamless guest experiences, and coach your team to deliver warm, efficient, and knowledgeable service. You’ll play a key role in system accuracy, revenue opportunities, and team development — helping shape memorable stays for every guest.
Key Responsibilities
- Lead and support the front desk team during daily shifts, ensuring smooth and efficient operations
- Welcome guests with a genuine, professional greeting and ensure fond farewells
- Oversee guest service operations in Opera, ensuring accuracy in check-ins, billing, and reservations
- Coach, train, and support team members to meet Marriott brand standards, including new hire training and ongoing development
- Proactively resolve guest queries and complaints with professionalism and care
- Maximise hotel revenue through upselling, yield strategies, and close liaison with Reservations
- Maintain security of cash, floats, keys, and guest property, following all cash handling and banking procedures
- Ensure fire, health, and safety procedures are followed at all times
- Promote hotel facilities, services, and local attractions to enhance the guest experience
- Manage handover processes and ensure effective communication across shifts
- Maintain stock levels and front office supplies within set guidelines
What We’re Looking For
We’re looking for an energetic, detail-oriented leader with a genuine passion for hospitality. You’ll bring:
- Previous hotel front desk/reception experience (Opera knowledge desirable)
- Strong communication, leadership, and organisational skills
- A confident, professional, and approachable personality
- Flexibility, reliability, and ability to multitask in a fast-paced environment
- A proactive, solutions-focused mindset with a passion for customer service
- Good level of English (essential)
Perks & Benefits
- Discounted stays at over 9,000 Marriott hotels worldwide
- Free use of Glasgow Marriott Leisure Club facilities
- Complimentary meals and parking during shifts
- Exclusive retail discounts via our benefits platform
- Extensive learning and development opportunities
Be Part of Something Brilliant
Join our newly refreshed hotel and play a vital role in redefining hospitality in Glasgow. With Marriott, you’ll have the chance to grow, lead, and discover a rewarding career.
Apply today and find out where a career with Marriott can take you.
#J-18808-Ljbffr
Front Office Supervisor employer: Glasgow Marriott Hotel
Contact Detail:
Glasgow Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front Office Supervisor role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your genuine passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Research the Glasgow Marriott Hotel! Familiarise yourself with their recent refurbishment and what makes them unique. This knowledge will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm and commitment to providing exceptional guest service. We want to see how you can bring that energy to our team!
Tailor Your Application: Make sure to customise your application to match the Front Desk Supervisor role. Highlight relevant skills and experiences that align with the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Professional Yet Approachable: Your written application should reflect a balance of professionalism and approachability. Use a friendly tone while maintaining clarity and structure. We’re looking for someone who can connect with guests and team members alike!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Glasgow Marriott Hotel
✨Know Your Stuff
Familiarise yourself with the Glasgow Marriott Hotel and its recent refurbishment. Understand their commitment to exceptional service and how you can contribute to that as a Front Desk Supervisor. Research the local attractions and services they promote, so you can discuss them confidently during your interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Think about specific situations where you coached or trained team members, resolved guest complaints, or improved service efficiency. This will demonstrate your proactive approach and ability to manage a front desk team effectively.
✨Practice Your Guest Interaction
Since this role is all about creating memorable guest experiences, practice your greeting and farewell techniques. Role-play common guest scenarios with a friend to show that you can handle queries and complaints with professionalism and care. This will help you convey your genuine passion for hospitality.
✨Be Ready to Discuss Revenue Strategies
Brush up on upselling techniques and yield strategies that can maximise hotel revenue. Be prepared to share your ideas on how to enhance guest experiences while also driving revenue. This shows that you understand the business side of hospitality and are ready to contribute to the hotel's success.