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- Tasks: Lead service quality strategies to enhance customer experience and drive improvements.
- Company: A charitable organisation in Glasgow dedicated to making a difference.
- Benefits: Flexible hybrid working, competitive salary, and a chance to impact lives.
- Why this job: Join a mission-driven team and elevate service quality for those in need.
- Qualifications: Degree and substantial experience in customer service quality management.
- Other info: Opportunity to work in a dynamic environment with meaningful contributions.
The predicted salary is between 53024 - 61456 £ per year.
A charitable organization in Glasgow seeks a Service Quality Manager to lead the implementation of service quality strategies. This role involves enhancing customer experience and driving improvements across various service areas.
The ideal candidate will have a degree and substantial experience in customer service quality management. The position offers a flexible hybrid working arrangement and a competitive salary ranging from £53,024.70 to £61,456.46 annually.
Service Quality Leader - Hybrid, Fixed-Term in Glasgow employer: Glasgow Loves Christmas
Contact Detail:
Glasgow Loves Christmas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Leader - Hybrid, Fixed-Term in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Tailor your answers to show how your experience aligns with their mission. We want to see that you’re genuinely interested in enhancing customer experience!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your past experiences in service quality management and how they can benefit the organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Quality Leader - Hybrid, Fixed-Term in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service quality management. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experience and how you can drive improvements. Let us know what makes you the perfect fit for our team.
Showcase Your Leadership Skills: As a Service Quality Leader, we need someone who can lead and inspire. Be sure to include examples of how you've successfully managed teams or projects in the past. We love seeing those leadership qualities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Glasgow Loves Christmas
✨Know Your Stuff
Make sure you understand the key aspects of service quality management. Brush up on strategies that enhance customer experience, as this will show your potential employer that you're not just familiar with the role but passionate about it.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully implemented service quality improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your interest in the organisation's mission and values. Inquire about their current service quality strategies and how they measure success, which shows you're thinking ahead about how you can contribute.
✨Embrace the Hybrid Model
Since this role offers a hybrid working arrangement, be ready to discuss how you manage your time and productivity in both remote and in-office settings. Highlight any previous experience you have with flexible work environments to reassure them of your adaptability.
