At a Glance
- Tasks: Lead a dynamic team in managing a busy leisure centre and ensuring top-notch customer service.
- Company: Join a vibrant sports operations team at Glasgow Club venues.
- Benefits: Flexible part-time hours, competitive pay, and a fun work environment.
- Other info: Great opportunity for career growth in the sports and leisure industry.
- Why this job: Make a real impact on community health and fitness while developing your leadership skills.
- Qualifications: Previous managerial experience and a passion for customer service are essential.
The predicted salary is between 12 - 15 £ per hour.
Based at : Glasgow Club Donald Dewar Hours : Part Time role average 19.5 hours a week, 2-week shift pattern.
Monday Tuesday Wednesday Thursday Friday Saturday Sunday Week 1 14:30-21:30 Off Off 14:30 -21:30 Off Off Off Week 2 08:30-15:30 Off Off Off Off 08:30-17:30 08:30-17:30 Based at : Easterhouse Pool Hours : - Part Time role – 10hours a week – Saturday 8am – 6pm Monday Tuesday Wednesday Thursday Friday Saturday Sunday Week 1 Off Off Off Off Off 08:00-18:00 Off Based at : North Woodside Hours : - Part Time role – 10hours a week – Saturday 8am – 6pm Monday Tuesday Wednesday Thursday Friday Saturday Sunday Week 1 Off Off Off Off Off 08:00-18:00 Off The Role Assistant Managers are an integral member of the Sports Operations Management team working within our wet side & Glasgow Club venues driving income, and footfall.
Working directly with Assistant Cluster & General/ Area Managers, Assistant Managers will ensure the delivery of the daily operation, safely, efficiently and to a high level of customer service.
It is essential for post holders to be financially aware, lead the team in achieving sales and income targets, and ensure their venue is presented to the highest standards What you’ll do Support Senior Management in the daily running of the venue, leading on all activities associated with a busy leisure centre
- Manage team of staff, providing coaching and support enabling them to carry out their roles effectively
- Understand pool plant operation and ensure the safe running of swimming pools and other wet side facilities.
- Work closely with the Health & Fitness team to continually improve Glasgow club facilities and services to meet customer needs and generate new memberships
- Allocate duties and responsibilities within the team ensuring all work is completed to prescribed standards
- Responsible for health & safety of the venue, ensuring all operational practices are compliant with health & safety policy and practices
- Working with wider operations, sports development and external stakeholders to promote benefits of health & fitness and recreational activities
- Work as part of wider team in the delivery of a of range of events,
- Lead on the implementation of shift rotas ensuring effective deployment to meet the demands of the venue
- Management of sickness absence & act as chair in formal investigation processes.
- Lead by example to provide a team spirit & motivation across all staff
- Ensure performance management process is embedded and carried out for all staff
- Provide continuous customer interface dealing with enquiries, complaints & clarifying issues and providing an informed response.
- Liaising with internal and external customers and partners establishing effective working relationships
- Play an effective role in the implementation & upkeep of Customer Service Excellence (CSE) Accreditation
- Any other duties that are deemed appropriate to the grade and role.
- Who you are If you’re interested in joining us as an Assistant Manager, you’ll need:
- Previous experience of managerial/supervisory role
- Evidence of effective leadership, including responsibility for staff management
- Evidence of customer focus, demonstrating delivery of effective customer services
- Ability to work on own initiative
- Membership of PVG Group will be required
Venue Assistant Manager - F/T & P/T employer: Glasgow Life
Join a dynamic team as an Assistant Manager where you will play a pivotal role in ensuring the seamless operation of our venues. We pride ourselves on fostering a supportive work culture that encourages personal and professional growth, offering competitive pay and opportunities for advancement. Located in a vibrant area, our company not only values your contributions but also provides a rewarding environment where you can thrive and make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Assistant Manager - F/T & P/T
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Glasgow Life and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Venue Assistant Manager - F/T & P/T
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Glasgow Life that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Glasgow Life.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Glasgow Life get a sense of who you are beyond your experience!
How to prepare for a job interview at Glasgow Life
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Glasgow Life and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
