At a Glance
- Tasks: Lead a dynamic team in delivering top-notch sports services across Glasgow.
- Company: Join Glasgow Life, a charity dedicated to improving lives through sport and culture.
- Benefits: Enjoy 30 days holiday, pension scheme, and discounts on memberships.
- Other info: Flexible hours and opportunities for personal development await you!
- Why this job: Make a real impact in your community while promoting health and wellbeing.
- Qualifications: Previous managerial experience and a passion for customer service are essential.
The predicted salary is between 17.57 - 17.57 £ per hour.
Glasgow Life is looking for Assistant Managers to join us on a 35hr, 19.5hr and two, 10 hr permanent contracts. As an Assistant Manager you will be joining our in-demand Sports Operations team, being part of a dedicated team which supports our Sports delivery across Glasgow. We believe everyone deserves a great Glasgow life and that starts with the people who work here. Our vision is to improve the lives of everyone in our city. As an Assistant Manager you'll be joining our Glasgow Life Sport team, playing your part in encouraging people to live an active Glasgow life. Through sport and physical activity, we promote inclusion and wellbeing throughout the city.
What you need to know:
- Hours: Full time roles are 35 hours per week working 5 out of 7 days. Part Time roles are 19.5 hours per week and 10 hours per week.
- Contract type: Both full time permanent and part time permanent.
- Pay details: The listed salary is for a full-time role. If you're applying for a part-time role, we will calculate your pay on a pro-rata basis. The hourly rate is £17.57 per hour.
- Location: These are city-wide contracts. Successful candidates may be required to work at any Glasgow Life venue across the city.
The Role:
Assistant Managers are an integral member of the Sports Operations Management team working within our wet side & Glasgow Club venues driving income and footfall. Working directly with Assistant Cluster & General/Area Managers, Assistant Managers will ensure the delivery of the daily operation, safely, efficiently and to a high level of customer service. It is essential for post holders to be financially aware, lead the team in achieving sales and income targets, and ensure their venue is presented to the highest standards.
What you'll do:
- Support Senior Management in the daily running of the venue, leading on all activities associated with a busy leisure centre.
- Manage team of staff, providing coaching and support enabling them to carry out their roles effectively.
- Understand pool plant operation and ensure the safe running of swimming pools and other wet side facilities.
- Work closely with the Health & Fitness team to continually improve Glasgow club facilities and services to meet customer needs and generate new memberships.
- Allocate duties and responsibilities within the team ensuring all work is completed to prescribed standards.
- Responsible for health & safety of the venue, ensuring all operational practices are compliant with health & safety policy and practices.
- Work with wider operations, sports development and external stakeholders to promote benefits of health & fitness and recreational activities.
- Lead on the implementation of shift rotas ensuring effective deployment to meet the demands of the venue.
- Management of sickness absence & act as chair in formal investigation processes.
- Lead by example to provide a team spirit & motivation across all staff.
- Ensure performance management process is embedded and carried out for all staff.
- Provide continuous customer interface dealing with enquiries, complaints & clarifying issues and providing an informed response.
- Liaising with internal and external customers and partners establishing effective working relationships.
- Play an effective role in the implementation & upkeep of Customer Service Excellence (CSE) Accreditation.
- Any other duties that are deemed appropriate to the grade and role.
Who you are:
If you're interested in joining us as an Assistant Manager, you'll need:
- Previous experience of managerial/supervisory role.
- Evidence of effective leadership, including responsibility for staff management.
- Evidence of customer focus, demonstrating delivery of effective customer services.
- Ability to work on own initiative.
- Membership of PVG Group will be required.
What we offer:
- Holiday: When you join, you'll get 30 days' holiday. Plus 6.5 public holidays if you're full-time. This increases to 35 days after 5 years of service.
- Pension: Save for later life and join the Local Government Pension Scheme.
- Support: Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
- Discounts: Enjoy discounts on Glasgow Club memberships and more.
- Flexibility and development: We offer support for learning, development and career progression.
To get started, complete our short application form. Important Dates: The closing date for this job is 11.59pm on 16th August 2026. Interviews are provisionally scheduled for week commencing 24th August 2026.
Venue Assistant Manager - Full Time & Part Time (4 Posts) - GLA15695 in Glasgow employer: Glasgow Life
Join a dynamic team as an Assistant Manager where you will play a pivotal role in ensuring the seamless operation of our venues. We pride ourselves on fostering a supportive work culture that encourages personal and professional growth, offering competitive pay and opportunities for advancement. Located in a vibrant area, our company not only values your contributions but also provides a rewarding environment where you can thrive and make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Assistant Manager - Full Time & Part Time (4 Posts) - GLA15695 in Glasgow
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Glasgow Life. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Glasgow Life. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Venue Assistant Manager - Full Time & Part Time (4 Posts) - GLA15695 in Glasgow
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Glasgow Life aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Glasgow Life
✨Highlight Your Passion for Sports
When chatting with Glasgow Life, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
