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- Tasks: Lead a dynamic team in managing a busy leisure centre and promoting active lifestyles.
- Company: Join Glasgow Life, a charity dedicated to improving lives through sport and culture.
- Benefits: Enjoy 30 days holiday, pension scheme, discounts, and support for your wellbeing.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Previous managerial experience and a passion for customer service are essential.
- Other info: Flexible work policies and opportunities for career progression await you.
The predicted salary is between 17262 - 19300 £ per year.
Glasgow Life is looking for Assistant Managers to join us on a part time permanent contract. As an Assistant Manager, you will be joining our in-demand Sports Operations team, being part of a dedicated team which supports our Sports delivery across Glasgow. We believe everyone deserves a great Glasgow life and that starts with the people who work here. Our vision is to improve the lives of everyone in our city.
As an Assistant Manager, you'll be joining our Glasgow Life Sport team, playing your part in encouraging people to live an active Glasgow life. Through sport and physical activity, we promote inclusion and wellbeing throughout the city. From Glasgow Club to our Learn to Swim programmes, the services we provide allow people to experience the life-changing benefits of participating in sports at all levels.
What you need to know:
- Hours: Part Time role average 19.5 hours a week, 2-week shift pattern.
- Contract type: Part time permanent.
- Pay details: £17,262.99 per annum.
- Location: Your contract would be City-Wide but this post is primarily based at Glasgow Club Donald Dewar.
The Role:
- Assistant Managers are an integral member of the Sports Operations Management team working within our wet side & Glasgow Club venues driving income and footfall.
- Working directly with Assistant Cluster & General/Area Managers, Assistant Managers will ensure the delivery of the daily operation, safely, efficiently and to a high level of customer service.
- It is essential for post holders to be financially aware, lead the team in achieving sales and income targets, and ensure their venue is presented to the highest standards.
- Support Senior Management in the daily running of the venue, leading on all activities associated with a busy leisure centre.
- Manage team of staff, providing coaching and support enabling them to carry out their roles effectively.
- Understand pool plant operation and ensure the safe running of swimming pools and other wet side facilities.
- Work closely with the Health & Fitness team to continually improve Glasgow club facilities and services to meet customer needs and generate new memberships.
- Allocate duties and responsibilities within the team ensuring all work is completed to prescribed standards.
- Responsible for health & safety of the venue, ensuring all operational practices are compliant with health & safety policy and practices.
- Work with wider operations, sports development and external stakeholders to promote benefits of health & fitness and recreational activities.
- Work as part of a wider team in the delivery of a range of events.
- Lead on the implementation of shift rotas ensuring effective deployment to meet the demands of the venue.
- Management of sickness absence & act as chair in formal investigation processes.
- Lead by example to provide a team spirit & motivation across all staff.
- Ensure performance management process is embedded and carried out for all staff.
- Provide continuous customer interface dealing with enquiries, complaints & clarifying issues and providing an informed response.
- Liaising with internal and external customers and partners establishing effective working relationships.
- Play an effective role in the implementation & upkeep of Customer Service Excellence (CSE) Accreditation.
- Any other duties that are deemed appropriate to the grade and role.
Who you are:
- Previous experience of managerial/supervisory role.
- Evidence of effective leadership, including responsibility for staff management.
- Evidence of customer focus, demonstrating delivery of effective customer services.
- Ability to work on own initiative.
- Membership of PVG Group will be required.
What we offer:
- 30 days' holiday (pro rata for part time). Plus 6.5 public holidays if you're full-time. This increases to 35 days after 5 years of service.
- Pension: Save for later life and join the Local Government Pension Scheme.
- Support: Free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
- Discounts: Enjoy discounts on Glasgow Club memberships and more.
- Flexibility and development: Support for learning, development and career progression.
Important Dates:
- The closing date for this job is 11.59pm on 8 March 2026.
- Interviews are provisionally scheduled for 16 March 2026.
We're excited to hear from you. Let's shape a great Glasgow life — together.
Venue Assistant Manager in Glasgow employer: Glasgow Life
Contact Detail:
Glasgow Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Assistant Manager in Glasgow
✨Tip Number 1
Get to know the company! Research Glasgow Life and its values. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about improving lives through sport and culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and maybe even a referral, which can really boost your chances of landing that Assistant Manager role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the job description. Be ready to share specific examples of your leadership and customer service skills that will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Venue Assistant Manager in Glasgow
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Assistant Manager role involves. Check out the job description and person specification to see how your experience aligns with what they're looking for.
Tailor Your Application: Don’t just send a generic application! Use specific examples from your past experiences that highlight your leadership skills and customer service focus. Show us why you're the perfect fit for the Glasgow Life team.
Be Clear and Concise: When answering the key questions in the application form, keep it straightforward. We want to see your personality shine through, but also appreciate clarity. Make sure your answers are easy to read and straight to the point.
Apply Through Our Website: Make sure you apply through our official website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need to complete your application smoothly!
How to prepare for a job interview at Glasgow Life
✨Know Your Venue
Before the interview, make sure you research Glasgow Club Donald Dewar and other venues under Glasgow Life. Understand their services, community impact, and any recent news. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight how you motivated your team, handled challenges, and achieved goals. This is crucial as the role requires effective leadership and staff management.
✨Customer Service Focus
Be ready to discuss your approach to customer service. Think of specific instances where you resolved complaints or improved customer satisfaction. Since this role involves continuous customer interaction, demonstrating your commitment to excellent service is key.
✨Health & Safety Awareness
Brush up on health and safety regulations relevant to leisure centres. Be prepared to discuss how you would ensure compliance and safety in the venue. This knowledge will be essential for the role and will show that you take these responsibilities seriously.