At a Glance
- Tasks: Provide excellent customer service and support activities at Glasgow's sports venues.
- Company: Join Glasgow Life, a charity dedicated to improving lives through culture and sport.
- Benefits: Competitive pay, flexible hours, and a chance to make a real impact in the community.
- Other info: Flexible shifts with opportunities for personal growth and development.
- Why this job: Be part of a team that helps communities stay active and engaged.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 14.37 - 14.37 £ per hour.
Location: Glasgow Club Donald Dewar - 220 Garscadden Rd, Glasgow G15 8SX, Glasgow Club Milton, 204 Liddesdale Rd, Glasgow G22 7QR, Toryglen Regional Football Centre, 480 Prospecthill Rd, Glasgow G42 0BY, Glasgow International Arena, 1000 London Rd, Glasgow G40 3HG, Glasgow Club Kelvin Hall, 1445 Argyle St, Glasgow G3 8AW.
We believe everyone deserves a great Glasgow life and that starts with the people who work here. Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for Glasgow Life Assistants to join our Sport Operations Team. Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.
What you need to know:
- Hours: Part time 12 – 20 hours and full time 35 hours per week worked over 5 out of 7 days. Depending on the venue, our earliest shift starts at 5.45am and latest finishes at 10.30pm (Monday to Friday) and weekends operate from 8am with closing at 8pm. Rotas typically work on a 3 rolling week rotation, so you'll know what hours you are working in advance.
- Contract Type: Permanent
- Pay Details: The salary listed is based on a full-time role. If you're applying for a part-time position, your pay will be calculated on a pro-rata basis. The hourly rate is £14.37 per hour.
- Location: City-wide, with your main base discussed at interview.
What You’ll Do:
As a Glasgow Life Assistant, you’ll be an integral part of an established team, reporting to the Duty Manager. Your role will be essential in providing excellent customer service to all visitors at our sports venues. You'll ensure high standards of service from reception to keeping the venue clean and assisting with bookings and payments. You'll also help prepare activities and events. Whether you're supporting our communities, helping people get active, or delivering cultural experiences, your work will have a visible and lasting impact.
Main responsibilities:
- Providing excellent customer service and creating a welcoming environment for all visitors.
- Supporting reception operations, including bookings, admissions, and customer enquiries.
- Maintaining high standards of cleanliness and presentation throughout the venue.
- Assisting with the set-up and dismantling of equipment for activities, programmes, and events.
- Assisting with fire evacuation procedures and helping to maintain a safe environment for customers and colleagues.
- Supporting daily operational routines to ensure the smooth running of the facility.
- Complete all required training and maintain relevant qualifications.
Contributing to a positive experience that helps communities stay active and engaged through Glasgow Life services.
Who You Are:
We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!
- Excellent communication and customer service skills.
- Cash handling skills.
- The ability to set up equipment & facilities for customers' use.
- Maintain a safe and secure environment for customers and staff.
Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job. When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.
Glasgow Life Assistant (Full Time & Part Time) employer: Glasgow Life
Join a dynamic team as an Assistant Manager where you will play a pivotal role in ensuring the seamless operation of our venues. We pride ourselves on fostering a supportive work culture that encourages personal and professional growth, offering competitive pay and opportunities for advancement. Located in a vibrant area, our company not only values your contributions but also provides a rewarding environment where you can thrive and make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Glasgow Life Assistant (Full Time & Part Time)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Glasgow Life. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Glasgow Life
Don't be shy about reaching out to Glasgow Life directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Glasgow Life Assistant (Full Time & Part Time)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Glasgow Life and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Glasgow Life
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
