At a Glance
- Tasks: Lead the box office team, drive sales, and deliver exceptional customer service.
- Company: Join Glasgow Life, a charity dedicated to improving lives through culture and sport.
- Benefits: 30 days holiday, pension scheme, mental health support, and discounts on local services.
- Other info: Flexible work policies and opportunities for career development.
- Why this job: Make a real impact in your community while enjoying a vibrant work environment.
- Qualifications: Experience in box office management and excellent people skills required.
The predicted salary is between 30000 - 40000 £ per year.
We believe everyone deserves a great Glasgow life and that starts with the people who work here. Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Box Office Manager to join our Arts & Music team. Our teams focus on making a real difference through culture and sport in Glasgow. If you're excited by the idea of being part of that, this could be the job for you.
What you need to know
- Hours: 35 Hours per week. Working in the live event industry requires attendance in the evening and/or weekends occasionally to support the box office operation.
- Contract type: Permanent.
- Location: City-wide, with your main base at the Glasgow Royal Concert Hall.
What you'll do
As Box Office Manager, you'll be a part of an established team, reporting to the Business Development Manager (Box Office). You'll play an essential role in leading the box office team, driving sales, and delivering customer service excellence. Your work will make a visible and lasting difference. This could be:
- Supporting our communities
- Helping people get active.
- Creating cultural experiences
- Or working behind the scenes to make it all happen
Who you are
We're looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today! We're looking for:
- Demonstrable operational and team manager experience in a box office or comparable online/telephone/in-person sales.
- Significant ticket system management for high profile venues and/or events.
- Confident decision-maker with excellent people skills & experience of successful client account management.
- Strong customer focus and commitment to delivering and motivating their team to deliver customer service excellence in a live event environment.
- Accuracy in handling cash, credit transactions, gift voucher reconciliation, operational auditing, and reporting.
- Knowledge and understanding of data protection legislation.
- Maintaining an awareness of existing and new legislation affecting the sector including PCI DSS Compliance.
- Strong skills in Excel, Word, Outlook both in reporting and presentation.
- Pro-active, self-reliant, calm under pressure with attention to detail.
Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job. When selecting candidates for interviews, managers will look for candidates who meet all the 'essential' criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.
What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning. We support you to live a great life. Inside and outside of work. Some of our benefits include:
- Holiday: When you join, you'll get 30 days' holiday. Plus 6.5 public holidays if you're full-time. This increases to 35 days after 5 years of service. Fancy a bit more time off? You can buy extra holiday too!
- Pension: Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.
- Support: Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
- Discounts: As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.
- Flexibility and development: We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development, and career progression.
Please note that Glasgow Life is an Arm's Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts.
What's next
To get started, complete our short application form. In this, you'll fill out:
- Work history
- Qualifications/training
- Key questions like "Why are you a good fit for this role?" Use the Person Specification in the Job Attachments section to guide your answers.
Important Dates:
The closing date for this job is 11.59pm on Sunday 26 July. Interviews are provisionally scheduled for week commencing Monday 17 August.
Who We Are
Our Arts & Music service brings Glasgow to life! From world-class festivals to inspiring community programmes, we use the power of creativity to connect, include, and uplift people of all ages and backgrounds. We deliver unforgettable cultural experiences that enrich lives and boost the city's vibrant visitor economy.
Diversity and Fair Work at Glasgow Life
We're working to build a team that reflects the rich diversity of Glasgow's communities — where everyone feels valued, respected, and able to be their full, authentic selves at work. We're proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. We're also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment, and respect for all our staff. We're working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities. We're excited to hear from you. Let's shape a great Glasgow life — together.
Box Office Manager in Glasgow employer: Glasgow Life
Join a dynamic team as an Assistant Manager where you will play a pivotal role in ensuring the seamless operation of our venues. We pride ourselves on fostering a supportive work culture that encourages personal and professional growth, offering competitive pay and opportunities for advancement. Located in a vibrant area, our company not only values your contributions but also provides a rewarding environment where you can thrive and make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Manager in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Glasgow Life. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Glasgow Life
Don't be shy about reaching out to Glasgow Life directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Box Office Manager in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Glasgow Life and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Glasgow Life
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
