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- Tasks: Join our Sport Operations team as a Glasgow Life Assistant, providing top-notch customer service.
- Company: Glasgow Life is a charity dedicated to transforming lives through sport and culture in Glasgow.
- Benefits: Enjoy 30 days holiday, discounted gym memberships, and a cycle-to-work scheme.
- Why this job: Make a real impact in your community while working in a fun and supportive environment.
- Qualifications: Excellent communication skills and cash handling experience are essential.
- Other info: Flexible hours available with both full-time and part-time positions.
The predicted salary is between 25000 - 35000 £ per year.
Job Description
Glasgow Life is looking for a Glasgow Life Assistant join our passionate Sport Operations team. If you\’re excited by the idea of making a real difference through culture and sport in our city, this could be the role for you.
We believe everyone deserves a great Glasgow life – and that starts with the people who work here.
The Basics
Hours: Part time 10 – 17.5 hours and full time 35 hours per week
Depending on the venue, our earliest shift starts at 5.45am and latest finishes at 10.30pm (Monday to Friday) and weekends operate from 8am with closing at 8pm. Rotas typically work on a 3 rolling week rotation, so you\’ll know what hours you are working in advance. Full time roles are 35 hours per week 5 out of 7 days.
Contract Type: Permanent
Pay Details: The salary listed is based on a full-time role. If you\’re applying for a part-time or bank position, your pay will be calculated on a pro-rata basis. The hourly rate is £13.35 per hour.
Location: City-wide, with your main base discussed at interview
About The role
As a Glasgow Life Assistant you\’ll be an integral part of a established team, reporting to the Duty Manager . Your role will be essential in providing excellent customer service to all visitors at our sports venues. You\’ll ensure high standards of service from reception to keeping the venue clean and assisting with bookings and payments. You\’ll also help prepare activities and events.. Whether you\’re supporting our communities, helping people get active, or delivering cultural experiences, your work will have a visible and lasting impact.
About You
If you\’re ready to bring your skills and energy to Glasgow Life, here\’s what we\’re looking for:
Excellent communication and customer service skills.
Cash handling skills.
The ability to set up equipment & facilities for customers use.
Maintain a safe and secure environment for customer and staff.
You\’ll find the full person specification in the Job Attachments\’ section on MyJobScotland.
Why Work With Us?
At Glasgow Life, our work transforms lives. We support health, wellbeing, learning and community connection through sport, culture, heritage, and more. As a charity and ALEO of Glasgow City Council, we\’re proud of the impact we make every day.
We also support you to live a great life – inside and outside of work.
With us, you\’ll get:
30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
Membership of the Local Government Pension Scheme
Discounted Glasgow Club membership and money off in our museum shops and online store
Option to buy extra annual leave
Cycle-to-work scheme
And much more!
Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see https://www.glasgow.gov.uk/jobevaluation for more information.
The Application Process
You\’ll be asked to complete a short application including your work history, training, and answers to key questions such as: What skills and qualities make you a good fit for this job?
We\’ll assess your responses against the person specification, so it\’s a good idea to refer to it when completing the form.
Important Dates: Closing date 27 July 2025 and interviews are provisionally scheduled for w/c 4 August 2025
Learn More About Us
Our Sports service gets Glasgow moving! From Glasgow Club gyms to Walking Football and Learn to Swim programmes, we help people of all ages and abilities enjoy the power of sport-keeping active, healthy and connected. Learn more here – https://www.glasgowlife.org.uk/sport
Ready to apply?
We\’re excited to learn more about you. Let\’s shape a great Glasgow life – together.
Diversity matters at Glasgow Life
We\’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We\’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
Application Packs
The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.
Further Information
Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see
https://www.glasgow.gov.uk/jobevaluation for more information.
For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us
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Glasgow Life Assistant (Full Time and Part Time) - 17 Posts - GLA13913 employer: Glasgow Life
Contact Detail:
Glasgow Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Glasgow Life Assistant (Full Time and Part Time) - 17 Posts - GLA13913
✨Tip Number 1
Familiarise yourself with Glasgow Life's mission and values. Understanding their commitment to community and culture will help you convey your passion for making a difference during the interview.
✨Tip Number 2
Prepare examples of your previous customer service experiences. Think about specific situations where you went above and beyond to assist customers, as this will demonstrate your suitability for the role.
✨Tip Number 3
Research the various sports and cultural activities offered by Glasgow Life. Being knowledgeable about their programmes will allow you to engage in meaningful conversations during your interview.
✨Tip Number 4
Practice your communication skills. Since excellent communication is key for this role, consider doing mock interviews with friends or family to build your confidence and articulate your thoughts clearly.
We think you need these skills to ace Glasgow Life Assistant (Full Time and Part Time) - 17 Posts - GLA13913
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Glasgow Life Assistant position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Skills: Make sure to emphasise your excellent communication and customer service skills in your application. Provide specific examples from your past experiences that demonstrate these abilities, especially in a sports or cultural context.
Answer Key Questions Thoughtfully: When responding to the key questions in the application, take your time to reflect on what makes you a good fit for the role. Use the person specification as a guide to ensure your answers are relevant and comprehensive.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Glasgow Life
✨Show Your Passion for Sport and Culture
Make sure to express your enthusiasm for sport and culture during the interview. Glasgow Life is all about making a difference in the community, so sharing personal experiences or stories that highlight your passion can really resonate with the interviewers.
✨Demonstrate Excellent Customer Service Skills
Since the role involves providing excellent customer service, prepare examples of how you've successfully handled customer interactions in the past. Think about situations where you went above and beyond to ensure customer satisfaction.
✨Be Ready to Discuss Cash Handling Experience
As cash handling skills are essential for this position, be prepared to discuss your experience with managing cash transactions. Highlight any relevant roles where you were responsible for cash handling and how you ensured accuracy and security.
✨Understand the Venue Operations
Familiarise yourself with the operations of sports venues and the specific responsibilities of a Glasgow Life Assistant. This knowledge will help you answer questions more effectively and show that you're serious about the role.