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- Tasks: Join our team to provide top-notch customer service at Glasgow's cultural venues.
- Company: Glasgow Life is a charity dedicated to enriching lives through culture and sport.
- Benefits: Enjoy 30 days holiday, discounted memberships, and flexible work hours.
- Why this job: Be part of exciting events and help create unforgettable experiences for visitors.
- Qualifications: Must have good communication skills and experience working with the public.
- Other info: Flexible bank staff position; work evenings and weekends to fit your schedule.
The predicted salary is between 18800 - 25700 £ per year.
£22,922.00
Location: Cultural Venues (GRCH, CHOFM, Tramway and Kelvingrove Bandstand)
Glasgow Life is looking for Customer Service Assistants to join us on a part time, staff bank (permanent contract) basis. In this role you will be joining our in-demand Glasgow Life’s Cultural Venues team assisting in the successful delivery of a range of events across Glasgow Life’s flagship venues.
As a Customer Service Assistant, you will:
– provide information and assistance and the highest standard of customer care and service to all customers at The Glasgow Royal Concert Hall, The City Halls & the Old Fruitmarket, Tramway, and The Kelvingrove Bandstand as well as any other venue being used by Glasgow Life for events.
– carry out duties in positions throughout the venues, including but not limited to: cloakroom; scanning tickets; ushering; gallery invigilation, providing information on events and facilities; distributing and removing leaflets, clearing surface litter and rubbish from the venues before and after an event.
– handle cash/card payments when positioned in the Cloakroom
– be familiar with, and proactive in attaining information on forthcoming events, venue layout/plan and the Company’s regular operating procedures, in order to provide accurate guidance to customers at all times.
– assume responsibility for the health and safety of members of the public using our venues at all times, and in particular when an emergency situation arises.
– to provide a welcoming environment to all visitors to the venue. To uphold the highest standard of customer service; To deal effectively with any customer enquiries and complaints.
-maintaining an inclusive and access friendly environment to assist any customers with accessible requirements.
– when qualified and scheduled to do so, to carry out First Aid duties as required, in addition to the regular duties of a Customer Service Assistant.
More about our Arts and Music teams
As a Customer Service Assistant, you’ll be joining our Glasgow Life Arts & Music team. We provide people with valuable and meaningful experiences through arts and music. Our high-quality services, world-class events, exhibitions and festivals benefit the people of Glasgow. We help people experience the benefits of taking part in cultural programmes and events. These contribute to Glasgow's visitor economy. We make sure everyone gets the most out of Glasgow Life and use culture to promote inclusion and happiness.
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
As a Customer Service Assistant, you’ll be an integral part of the team by providing care to all customers that visit Glasgow Life Cultural Venues. Reporting to our venues Assistant Venue Managers and working alongside the Staff Bank CSA team.
The candidate
If you’re interested in joining us as a Customer Service Assistant you’ll need:
• Ability to work under pressure
• Organisational skills
• Good communication skills
• Ability to deal with difficult situations
• Previous experience working with the public
• Availability to work evenings and weekends essential
You can read the full person specification for this role under the ‘Job Attachments’ section.
Our city-wide contracts mean you will be flexible to work in any of our locations (The Glasgow Royal Concert Hall, City Halls and Old Fruitmarket, Tramway and The Kelvingrove Bandstand).
This role is working is bank staff position in which you can offer availability which suits your work life balance.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 30th March and interviews are provisionally scheduled for 7th April
Benefits at Glasgow Life
- 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
- Membership of the Local Government Pension Scheme
- Discounted Glasgow Club membership and money off in our museum shops and online store
- Option to buy extra annual leave
- Cycle-to-work scheme
- And much more!
Diversity matters at Glasgow Life
We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply.
Closing date is 11.59pm on Sunday 30th March 2025
Information is available in alternative formats, on request.
Customer Service Assistant – 15 Posts employer: Glasgow Life
Contact Detail:
Glasgow Life Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant – 15 Posts
✨Tip Number 1
Familiarize yourself with Glasgow Life's cultural venues and their upcoming events. This knowledge will not only help you answer customer inquiries effectively but also demonstrate your enthusiasm for the role during the interview.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you handle customer service situations. This will prepare you for dealing with difficult situations and enhance your ability to provide excellent customer care.
✨Tip Number 3
Showcase your organizational skills by creating a flexible schedule that highlights your availability for evening and weekend shifts. Being proactive about your availability can set you apart from other candidates.
✨Tip Number 4
Research Glasgow Life's commitment to diversity and inclusion. Understanding their values will help you align your responses during the interview, showing that you are a good fit for their team culture.
We think you need these skills to ace Customer Service Assistant – 15 Posts
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Assistant position. Understand the key responsibilities and required skills, such as providing high-quality customer care and handling cash/card payments.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that involved working with the public. Emphasize your ability to work under pressure and your organizational skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for arts and culture, and how you can contribute to Glasgow Life's mission. Mention specific examples of how you've dealt with difficult situations or provided excellent customer service in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Glasgow Life
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific situations where you provided excellent care and resolved issues effectively, as this role heavily relies on strong customer interaction.
✨Know the Venues
Familiarize yourself with the venues you'll be working at, such as The Glasgow Royal Concert Hall and Tramway. Understanding their layout and upcoming events will help you provide accurate information to customers during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've handled difficult situations or complaints in the past. This will showcase your ability to remain calm under pressure and find solutions, which is crucial for a Customer Service Assistant.
✨Emphasize Flexibility and Availability
Since this role requires working evenings and weekends, make sure to express your availability clearly. Discuss your willingness to adapt to different locations and shifts, as flexibility is key in this position.
