At a Glance
- Tasks: Engage with guests, manage enquiries, and ensure exceptional service at events.
- Company: Stylish 4-star hotel in Glasgow's vibrant West End, known for its warm hospitality.
- Benefits: Pension scheme, discounted stays, and food across our hotel portfolio.
- Other info: Opportunity to grow in a dynamic environment with a focus on teamwork.
- Why this job: Join a close-knit team and create memorable experiences for guests every day.
- Qualifications: Positive attitude, strong communication skills, and a passion for customer service.
The predicted salary is between 39150 - 47850 £ per year.
Situated in the heart of Glasgow’s vibrant West End, the Glasgow Grosvenor Hotel is a stylish and characterful 4-star property overlooking the Botanic Gardens and nestled among the city’s best bars, boutiques, and cultural hotspots. With elegant Victorian architecture and modern interiors, the hotel combines classic charm with contemporary comfort. The property features over 90 beautifully appointed bedrooms, a welcoming bar and restaurant, and flexible meeting and event spaces, including a grand ballroom—making it a popular choice for both leisure guests and corporate clients.
At Glasgow Grosvenor, we pride ourselves on warm Scottish hospitality, a close-knit team culture, and delivering memorable guest experiences every day. Whether it’s a romantic weekend, a business trip, or a wedding celebration, we go the extra mile to make every moment special.
As a Conference and Events Sales Executive for the Glasgow Grosvenor Hotel, we are looking for a positive can-do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks:
- Dealing directly with our guest enquiries, questions and reservations; warmly answering calls and emails, providing the highest standard of customer service at all times, you’ll also carry out correspondence quality checks.
- Contributing fully to the team’s targets to ensure sales forecasts are achieved, upselling the hotel bedrooms, our restaurants and variety of activities.
- Utilising our Property Management Systems to achieve the highest possible output and results.
- Liaising with your colleagues in the teams throughout the hotel to ensure fantastic teamwork, smooth communication and a superior service for our guests.
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations.
- Receive and convert incoming enquiries to achieve targets and maximize revenue.
- Manage an events schedule to maximise yield.
- Focus on a consistently executed up-selling approach.
- Build strong relationships with customers to fully understand their needs.
- Arrange and carry out Hotel show rounds.
- Ensure the complete administration and execution of all planned events.
- Participate in hotel promotional activities.
Our Values
- Transparency | We ensure clarity in communication so that there are no surprises.
- Ownership | We think and perform like owners.
- Driven | We have a constant desire for improvement.
- Investment in our People | We continuously invest in our people to ensure that they are the best that they can be.
Pension Scheme
Discounted Hotel Stays across our 7H Portfolio
Discounted Food and Beverage across our 7H Portfolio
C&E Sales Executive in Glasgow employer: Glasgow Grosvenor
The Glasgow Grosvenor Hotel is an exceptional employer, offering a vibrant work environment in the heart of Glasgow's West End, where employees can thrive amidst a culture of warm Scottish hospitality and teamwork. With a strong focus on employee growth and development, we provide opportunities for career advancement, alongside attractive benefits such as discounted hotel stays and food and beverage options across our portfolio. Join us to be part of a dedicated team that goes the extra mile to create memorable experiences for our guests while enjoying the unique charm of our stylish 4-star property.
StudySmarter Expert Advice🤫
We think this is how you could land C&E Sales Executive in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Glasgow Grosvenor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Glasgow Grosvenor
Don't be shy about reaching out to Glasgow Grosvenor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace C&E Sales Executive in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Glasgow Grosvenor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Glasgow Grosvenor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
