Company: Glasgow Council for the Voluntary Sector
Hours: Part Time, 20 per week, Monday to Friday 9am to 1pm
Contract: Fixed term till March 2028 with possible extension
- Entitlement: 40 days A/L including PH’s (pro rata for part time and start date) Scottish Widows pension scheme, Maternity/Paternity leave
Location: Yoker, Glasgow
We are looking for an new Retirement Assistant for Yoker Sheltered Housing Accommodation. You the post holder will provide enhanced housing management services to older tenants living in retirement/sheltered housing accommodation.
About the Role
The post holder will provide enhanced housing management services to older tenants living in retirement/sheltered housing accommodation.
Driven by compassion and kindness, you will build positive relationships with older tenants. You will encourage tenants to participate in groups, events and decisions which affect their lives.
The core hours for the provision of this service are generally between 9 am until 1pm Monday to Friday, although some flexibility on start and finish times would be considered.
You will play a key role in:
Welcoming new tenants by providing a new tenant visit to all new retirement/sheltered housing tenants, assisting them to settle and get the most out of the retirement site
Providing advice and assistance to encourage tenants to maintain the condition of their tenancy.
Encouraging tenants’ participation in issues that affect them and the community they live in.
Assisting tenants to resolve or prevent housing debt by signposting to appropriate support including Money or Energy Advice Services and other internal and external support services
Main Responsibilities
Provide advice and assistance to encourage tenants to maintain the condition of their tenancy.
Organise and encourage tenants to take an active role in social support activities, events and groups.
Encourage tenants’ participation in issues that affect them and the community they live in.
Keep up to date with local community-based health and social care services provided within the local area for the benefit of older people
Support the application of external funding opportunities to enhance tenant lives
Assist tenants to resolve or prevent housing debt by signposting to appropriate support including Money or Energy Advice Services and other internal and external support services.
Signposting tenants to appropriate support where required, including Health and Social Care referrals.
Assist tenants to maximise their income by making appropriate referrals to our welfare rights team for specialised benefits advice
Welcome new tenants by providing a new tenant visit to all new retirement/sheltered housing tenants, assisting them to settle and get the most out of the retirement site
Provide information about retirement/sheltered housing to prospective tenants.
Provide tenants with advice and assistance to report repairs or issues to ensure their homes are well maintained
Support tenants when major works or improvements are due to be made to their homes, such as getting a new kitchen, bathroom or windows.
Liaise with tenants concerning access for WSHA/Willowacre Trust and our contractors.
Offer advice and assistance to enhance the personal safety of tenants within their home, including liaising with Fire Safety Officers.
Ensure tenant emergency contact details and change in a tenants’ circumstances are reported to the Housing teams, community team and alarm receiving centres
Assist and respond to housing queries
Undertake daily, weekly and monthly Health and Safety checks within the building and garden areas, recording findings in writing and report any issues that arise
Provide refuse & waste management support
Work closely with housing management colleagues regarding neighbourhood relations.
Maintain written records of interventions for monitoring, evaluation and statistical purposes
Closing Date is Monday 9th November 2026 by 9am
Interviews will be held on Monday 16th November 2026
The post holder will provide enhanced housing management services to older tenants living in retirement/sheltered housing accommodation.Driven by compassion and kindness, you will build positive relationships with older tenants. You will encourage tenants to participate in groups, events and decisions which affect their lives.The core hours for the provision of this service are generally between 9 am until 1pm Monday to Friday, although some flexibility on start and finish times would be considered.You will play a key role in:Welcoming new tenants by providing a new tenant visit to all new retirement/sheltered housing tenants, assisting them to settle and get the most out of the retirement siteProviding advice and assistance to encourage tenants to maintain the condition of their tenancy.Encouraging tenants’ participation in issues that affect them and the community they live in.Assisting tenants to resolve or prevent housing debt by signposting to appropriate support including Money or Energy Advice Services and other internal and external support services
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Retirement Assistant in Glasgow employer: Glasgow Council for the Voluntary Sector
The Glasgow Advice Partnership (GAP) is an exceptional employer dedicated to making a meaningful impact on financial inclusion and social equality in Glasgow. As a newly established charity, GAP offers a collaborative work culture that fosters innovation and partnership, providing employees with unique opportunities for professional growth and the chance to lead transformative initiatives. Joining GAP means being part of a mission-driven team committed to tackling poverty and promoting diversity, all while enjoying the vibrant community and support of Glasgow.
Contact Details:
Glasgow Council for the Voluntary Sector Recruitment Team
