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- Tasks: Be the go-to tech support for staff and students across college campuses.
- Company: Join a supportive and forward-thinking ICT team at Glasgow Clyde College.
- Benefits: Enjoy 45 days of annual leave, training opportunities, and hands-on tech experience.
- Why this job: Make a real impact on the digital experience in education while growing your skills.
- Qualifications: HNC in IT or equivalent experience, strong communication, and problem-solving skills.
- Other info: Willingness to travel between campuses is required.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to launch your career in ICT and make a real difference in how technology supports education? We’re looking for a proactive, tech-savvy individual to join our ICT team as a 1st Line ICT Desktop Support Specialist. This is your chance to be the go-to person for solving tech challenges, supporting staff and students, and keeping our digital infrastructure running smoothly across college campuses.
What You’ll Be Doing
- Be the first point of contact for ICT support - via phone, Email, MS Teams and in person.
- Install and maintain ICT, printing, and AV equipment.
- Log and manage support requests using our ITIL-based Service Desk.
- Troubleshoot issues, escalate when needed, and keep users informed.
- Assist with password resets, office moves, and equipment setups.
- Monitor antivirus and backup reports, and take action where needed.
- Maintain asset registers and support software/hardware availability.
- Help manage deliveries and purchase orders.
What You’ll Bring
- HNC (SCQF Level 7) in a technical IT-related subject or equivalent experience.
- Solid understanding of desktop operating systems and Office applications.
- Strong communication skills and a customer-first attitude.
- A knack for problem-solving and working as part of a team.
- Willingness to travel between campuses when needed.
Why You’ll Love This Role
- Work with a supportive and forward-thinking ICT team.
- Gain hands-on experience with a wide range of technologies.
- Access training and development to grow your skills.
- Make a real impact on the digital experience of staff and students.
- Generous annual leave entitlement: 45 days including public holidays.
If you’re enthusiastic about technology, love helping people, and want to grow in a fast-paced ICT environment - this is the role for you! Submit your application today and help shape the future of ICT in education.
Location: Anniesland Campus (The successful candidate will be expected to work across all three of Glasgow Clyde College campuses when required). Closing Date: Sunday 1st March 2026.
1st Line ICT Desktop Support in Glasgow employer: GLASGOW CLYDE COLLEGE
Contact Detail:
GLASGOW CLYDE COLLEGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line ICT Desktop Support in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description. We want to hear how you can solve tech challenges and support users effectively!
✨Tip Number 3
Show off your problem-solving skills during the interview. Share specific examples of how you've tackled tech issues in the past. This will demonstrate your proactive attitude and customer-first mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our ICT team.
We think you need these skills to ace 1st Line ICT Desktop Support in Glasgow
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for technology in your application! Mention any relevant experiences or projects that highlight your tech-savvy nature and problem-solving skills. We love candidates who are genuinely excited about making a difference in ICT!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your experience with desktop operating systems, Office applications, and any customer service roles you've had. This helps us see how you fit into our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to tech support!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just click APPLY and follow the prompts!
How to prepare for a job interview at GLASGOW CLYDE COLLEGE
✨Know Your Tech Basics
Brush up on your knowledge of desktop operating systems and Office applications. Be ready to discuss how you've used these tools in the past, as well as any troubleshooting experiences you've had. This will show that you're not just tech-savvy but also practical in applying your skills.
✨Show Off Your Customer Service Skills
Since this role is all about supporting staff and students, be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your communication skills and your ability to stay calm under pressure when solving tech issues.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL-based Service Desk processes can give you an edge. Familiarise yourself with how support requests are logged and managed. You might even want to mention any experience you have with ticketing systems or similar frameworks during the interview.
✨Be Ready to Discuss Teamwork
This position requires collaboration with a team, so think of examples where you've successfully worked with others to solve problems. Emphasise your willingness to travel between campuses and how you adapt to different environments, showcasing your flexibility and team spirit.
