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For Companies At a Glance
- Tasks: Run festive fundraising activities and provide exceptional customer service.
- Company: Glasgow Children's Hospital Charity, spreading Christmas magic to children in hospital.
- Benefits: Gain valuable experience, enhance your CV, and make a real difference this Christmas.
- Why this job: Join a passionate team and help create unforgettable moments for children and families.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible hours, teamwork, and the chance to work with amazing volunteers.
Job Description
Christmas is a special time of year at Glasgow Children's Hospital Charity as we aim to bring the magic of Christmas to children and families in hospital.
Our fundraising activities at Buchanan Galleries, Silverburn Shopping Centre and other external venues are an integral part of our Christmas fundraising portfolio. Thanks to the generosity of these centres and their customers, money raised from our fundraising activities helps fund life changing equipment, support services and research at Scotland’s largest children’s hospital.
The fundraising activities in both centres include a retail set up selling a wide range of Christmas cards and gifts, Santa experiences for children, gift wrapping services, choir performances and bucket collections.
Role PurposeÂ
As our Christmas Intern you will be responsible for the running of these fundraising activities, adhering to the high standards and professionalism expected by our centre partners. Providing exceptional customer service is our main priority and you should be comfortable in a public facing role.
Volunteers are an integral part of running our fundraising activities on a daily basis and as the Christmas Intern you will be responsible for welcoming volunteers, conducting volunteer briefings and ensuring they have an enjoyable volunteering experience with the charity.
Key Responsibilities
- Follow all set-up and opening procedures to ensure fundraising activities start on time.
- Maintain cleanliness and organisation of retail set-ups, Santa experience zones, and gift-wrapping areas; complete clear-up duties as required.
- Welcome volunteers, conduct briefings, and provide support throughout their time with the charity.
- Engage with customers and upsell products where appropriate.
- Step in to assist if volunteers are unavailable, including tasks such as gift wrapping, bucket collecting during choir performances, and supporting character visits.
- Maintain stock levels and displays to enhance the customer experience and maximise sales.
- Complete end-of-day cashing-up processes.
- Adhere to the policies and procedures of Glasgow Children’s Hospital Charity and your allocated centre.
- Demonstrate commitment to and uphold Glasgow Children’s Hospital Charity’s vision, mission, and values.
Who We’re Looking For
Essential Criteria
- Experience in a similar customer-facing role.
- Excellent customer service skills.
- Exceptional communication and interpersonal skills.
- Ability to handle cash and process credit card transactions.
- Ability to work effectively as part of a team.
- Flexible approach to adapt to new challenges.
- A Disclosure Scotland check will be carried out under the Protection of Vulnerable Groups (PVG) Scheme – all criminal convictions must be disclosed.
Desirable Criteria
- Experience working with volunteers.
- Familiarity with the work of Glasgow Children’s Hospital Charity.
- Full UK driving licence.
To apply for this position please email your CV and cover letter.
Christmas Interns employer: Glasgow Childrens Hospital Charity former Yorkhill Childrens charity
Contact Detail:
Glasgow Childrens Hospital Charity former Yorkhill Childrens charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Interns
✨Tip Number 1
Get to know the charity! Research Glasgow Children’s Hospital Charity and its mission. This will help you connect with their values during interviews and show that you’re genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former interns and staff on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Practice your customer service skills! Since this role is all about engaging with the public, think of scenarios where you can demonstrate your ability to handle different customer interactions effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and contributing to the festive spirit!
We think you need these skills to ace Christmas Interns
Some tips for your application 🫡
Show Your Passion: When writing your cover letter, let your enthusiasm for the role shine through! We want to see how much you care about making a difference for children and families during Christmas. Share any personal experiences or connections you have with the charity's mission.
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. We’re looking for excellent customer service skills, so don’t forget to mention any past jobs or volunteer work that showcase your ability to engage with people effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Christmas Intern role. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our charity there.
How to prepare for a job interview at Glasgow Childrens Hospital Charity former Yorkhill Childrens charity
✨Know the Charity Inside Out
Before your interview, take some time to research Glasgow Children's Hospital Charity. Understand their mission, values, and the impact they have on the community. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or handled a challenging situation with grace.
✨Prepare for Teamwork Questions
As the Christmas Intern, you'll be working closely with volunteers and other team members. Be prepared to discuss your experience in team settings, how you motivate others, and how you handle conflicts. Highlight your flexibility and adaptability!
✨Practice Your Communication Skills
Exceptional communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering potential questions.