Senior Enquiries Assistant (1 FTE) - GCU01922 in Glasgow

Working within our Enquiries Team, you will be responsible for providing detailed information and guidance to prospective GCU students on a broad range of topics, including enquiries of a non‑routine or more complex nature. The successful candidate will also be responsible for the preparation of operational reports on enquiry volumes to help us better understand and improve our service, as well as ensuring that our knowledge base of information and standard responses is maintained to an accurate and customer‑focussed standard.

Our Enquiries Team provide useful information and helpful advice to prospective GCU students contacting us via phone, email, web form, reception desk, and social media. We always aim for our interactions with prospective students to provide a positive impression of GCU, by demonstrating a helpful, informative, and efficient service, focused on the customer and finding a positive solution for them.

With the ability to exercise initiative and find frontline solutions for prospective students, the successful candidate will be capable of supporting the organisation of the team's daily workload. Educated to HND level or equivalent relevant experience, you will be able to work to a high standard within a fast‑paced customer service environment, often to tight deadlines and showing a keen appreciation of the needs of applicants and enquirers from different markets. You will also have experience of producing reports within Microsoft Excel or similar, with the ability to consider the appropriate style and format for various internal and external stakeholders.

If you would like to discuss this opportunity further, please contact David Mackinnon, Recruitment Conversion & Enquiries Manager, at david.mackinnon@gcu.ac.uk.

As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do. As such, we welcome applications from all suitably qualified candidates who demonstrate the GCU Values.

Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce which makes a critical contribution to our success. The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.

As a Disability Confident ‘Committed’ employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident ‘Committed’ level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process. The University also holds the ‘Carer Positive Engaged’ employer award, which recognises our commitment to supporting staff with caring responsibilities. Glasgow Caledonian University is a committed signatory to the Armed Forces Covenant.

The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities. Please note that the appointment will be made on the first point of the salary scale (unless by exception).