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- Tasks: Provide guidance to prospective students and prepare operational reports.
- Company: A public university in Scotland with a commitment to student success.
- Benefits: Professional development opportunities and competitive benefits.
- Why this job: Make a difference in students' lives while enhancing your skills.
- Qualifications: HND level education or equivalent experience, strong Excel skills.
- Other info: Join a supportive team focused on customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
A public university in Scotland is seeking a Senior Enquiries Assistant to provide detailed information and guidance to prospective students. The role includes preparing operational reports on inquiry volumes and maintaining a high standard of customer service across various communication channels.
Candidates should have HND level education or equivalent experience, strong Excel skills, and a focus on customer satisfaction. This position offers professional development opportunities and other benefits.
Senior Enquiries Advisor for Student Services in Glasgow employer: Glasgow Caledonian University
Contact Detail:
Glasgow Caledonian University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Enquiries Advisor for Student Services in Glasgow
✨Tip Number 1
Make sure you know the ins and outs of the university and its services. Research the courses, student support, and any recent news. This will help us stand out during interviews and show our genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you might need to handle inquiries or complaints. We can even role-play with friends to get comfortable with different situations that may arise in the job.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn. They can provide insights into the company culture and maybe even give us a heads-up on what the interviewers are looking for.
✨Tip Number 4
When applying, use our website to submit your application. It’s the best way to ensure it gets seen by the right people. Plus, we can tailor our application to highlight our relevant experience and skills directly related to the Senior Enquiries Advisor role.
We think you need these skills to ace Senior Enquiries Advisor for Student Services in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills, especially those related to customer service and Excel. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping prospective students and how your background makes you the perfect fit for the Senior Enquiries Advisor role.
Showcase Your Communication Skills: Since this role involves various communication channels, demonstrate your ability to convey information clearly and effectively in your application. We love candidates who can communicate well!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Glasgow Caledonian University
✨Know Your Stuff
Make sure you’re well-versed in the university's offerings and services. Research the courses, student support systems, and any recent news about the institution. This will help you answer questions confidently and show your genuine interest in the role.
✨Excel Skills on Display
Since strong Excel skills are a must, be prepared to discuss your experience with data management and reporting. Bring examples of how you've used Excel in previous roles, and if possible, practice some common functions or tasks that might come up during the interview.
✨Customer Service Focus
Highlight your customer service experience by sharing specific examples of how you've handled inquiries or resolved issues in the past. Emphasise your ability to maintain a high standard of service across different communication channels, as this is crucial for the role.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the team dynamics, professional development opportunities, or how success is measured in the role. It shows you're engaged and serious about contributing to their mission.