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- Tasks: Lead the Admissions Administration Team and enhance the applicant experience.
- Company: Join Glasgow Caledonian University, Scotland's largest modern university with a vibrant community.
- Benefits: Enjoy professional development, family-friendly policies, and a cycle-to-work scheme.
- Why this job: Be part of a Top 50 university focused on transforming lives and communities.
- Qualifications: HND level education or equivalent with supervisory experience in service delivery.
- Other info: This is a temporary, full-time role covering maternity leave for 6 months.
The predicted salary is between 33002 - 37694 £ per year.
Location: Glasgow Caledonian University Cowcaddens Road, G4 0BA
Salary: £33,002 – £37,694 per year
Contract Type: Temporary
Position Type: Full Time
Hours: 35 hours per week
Advert
This is a full-time, 6-month maternity cover opportunity.
Glasgow Caledonian – the largest and leading modern university in Scotland – is a vibrant, values-led university with campuses in Glasgow and London. We are committed to high-quality education and research supporting our communities, with strong partnerships with employers to help our students achieve their career goals.
In 2025, we continue to be a Top 50 university as ranked by the Guardian University Guide, the Times and Sunday Times Good University Guide, and the Daily Mail University Guide.
We’re the only Scottish university with EcoCampus Platinum accreditation and were ranked second in Scotland for sustainability in the most recent People and Planet league table.
With a wide range of professionally accredited courses and over 300 industry partnerships, we have a high employment rate for graduates, with 92% in employment or further study within 15 months (HESA 2025). We also have the highest proportion of undergraduate graduates in highly skilled occupations among Scottish modern universities.
Glasgow Caledonian is Scotland’s leading provider of Graduate Apprenticeships. We support over 22,000 students from nearly 120 countries through transnational partnerships and strive to make education accessible for all.
Guided by our values of integrity, responsibility, creativity, and confidence, we aim to transform lives and communities.
The Admissions Service is seeking to appoint an Admissions Administration Team Lead on a full-time, 6-month maternity cover basis. You will lead the Admissions Administration Team, contributing to the operational plan and goals by providing an effective, customer-centered applicant experience. You will support internal and external stakeholders with advice and guidance on admissions policies and processes, ensuring a cohesive approach for prospective students.
Applicants should be educated to HND level or equivalent, with proven experience in service delivery and KPI achievement at a supervisory level. The ideal candidate will demonstrate excellent communication, customer service, interpersonal skills, and strong IT skills.
For more details, contact Catriona Robinson, Admissions Manager (Undergraduate & Admissions Administration), at Catriona.robinson@gcu.ac.uk.
As the University for the Common Good, we are committed to embedding equality, diversity, and inclusion, and we welcome applications from all qualified candidates who align with the GCU Values.
Glasgow Caledonian University is dedicated to a fair and transparent recruitment process free from bias, aiming to attract and retain a high-performing workforce vital to our success.
The university holds the Athena Swan Silver award, recognizing our achievements in promoting gender equality across disciplines.
As a Disability Confident \’Committed\’ employer, we strive to ensure an inclusive and accessible recruitment process for disabled applicants, offering reasonable adjustments during recruitment.
We also hold the Carer Positive ‘Engaged’ employer award, supporting staff with caring responsibilities.
Our benefits include professional development opportunities, family-friendly policies, cycle-to-work scheme, and onsite childcare facilities.
Please note that appointments will be made at the first point of the salary scale unless otherwise specified.
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Admissions Administration Team Lead (1.0FTE) employer: Glasgow Caledonian University
Contact Detail:
Glasgow Caledonian University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Administration Team Lead (1.0FTE)
✨Tip Number 1
Familiarise yourself with Glasgow Caledonian University's values and mission. Understanding their commitment to community and sustainability will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of the Admissions Administration Team. Engaging with them can provide insights into the team dynamics and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples of your experience in service delivery and KPI achievement. Be ready to discuss how you've successfully led teams or projects in the past, as this will demonstrate your capability to lead the Admissions Administration Team effectively.
✨Tip Number 4
Research the latest trends in admissions processes and customer service within higher education. Being knowledgeable about current challenges and innovations can help you stand out as a candidate who is proactive and well-informed.
We think you need these skills to ace Admissions Administration Team Lead (1.0FTE)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Admissions Administration Team Lead position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your educational background, work experience, and any supervisory roles you've held. Emphasise your achievements in service delivery and KPI achievement, as these are crucial for this position.
Write a Compelling Cover Letter: Your cover letter should reflect your passion for education and customer service. Discuss how your values align with those of Glasgow Caledonian University and provide specific examples of how you have successfully led teams or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are essential for the Admissions Administration Team Lead role.
How to prepare for a job interview at Glasgow Caledonian University
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of the Admissions Administration Team Lead. Be prepared to discuss how your experience aligns with the requirements, especially in service delivery and KPI achievement.
✨Showcase Your Communication Skills
As this role requires excellent communication and interpersonal skills, think of examples from your past experiences where you successfully communicated with stakeholders or resolved conflicts. Be ready to demonstrate your ability to provide a customer-centred applicant experience.
✨Familiarise Yourself with the University’s Values
Glasgow Caledonian University is guided by values such as integrity, responsibility, creativity, and confidence. Reflect on how these values resonate with you and be prepared to discuss how you embody them in your professional life.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the university. Consider asking about the team dynamics, the challenges they face in admissions, or how they measure success in this position.
