Support Worker (Emotional, Therapeutic & Triage Service) in Glasgow

This is a key role within the Glasgow and Clyde Rape Crisis (GCRC) survivor services team that provides specific support services to girls aged 13+ and women. The role requires a strong commitment to anti‑discriminatory and equality work and must demonstrate experience working directly with girls and women. The post holder will be comfortable and confident in representing the service externally across agencies. Experience and understanding of working within an organisation that operates within a feminist, equality, and human rights framework is preferable. Ideally candidates will have at least 2 years of working experience in a similar role or be able to demonstrate equivalent experience gathered from volunteering, education, or other routes.

Joining an already established team, this role will work closely with the Service Team Lead while also being accountable for maintaining and applying the values, principles, and competencies of the role to the Director of the Centre. The successful candidate must demonstrate right to work in the UK and, as part of the recruitment process, will be asked to complete a Right to Work declaration form and provide the necessary supporting documentation before employment can commence.

Main Tasks and Responsibilities

• Provide trauma‑informed and person‑centred emotional and therapeutic support—approximately 10 one‑hour sessions per survivor—to women and girls who have experienced any form of sexual violence.
• Conduct triage assessments with survivors referred to GCRC services.
• Manage caseloads from GCRC waiting lists in line with expected performance and practice standards.
• Deliver support to survivors via telephone, face‑to‑face, group work, email, or other agreed communication methods with the Service Team Lead.
• Offer listening support through the GCRC Connect Live Service, which includes a helpline and messenger service.
• Provide triage and planned support at community‑based drop‑in locations across Glasgow, Inverclyde, East Renfrewshire, Renfrewshire, East Dunbartonshire, and West Dunbartonshire.
• Coordinate referrals with external agencies, liaison for referrals sent to or from GCRC, and promote the support service with health services, police, and other support agencies.
• Accurately record all activity in accordance with service standards protocols and contribute to overall reporting for services as requested by the Service Team Lead.
• Contribute to practice evaluation and reflective assessments.
• Participate in regular support and supervision sessions with the Service Team Lead and prepare statistical reports for monthly case reviews.
• Attend internal meetings and any other meetings required for the post.
• Engage in new volunteer and internal or external training as required.
• Attend meetings of relevant operational networks, partnerships or groups to strengthen links with other organisations and meet survivor needs.
• Comply with GCRC’s Operational and Professional Practice Policies and Procedures.
• Adhere to the organisation's values, competencies and performance framework.
• Uphold GCRC’s reputation as a positive ambassador and represent organisational positions appropriately.
• Engage in ongoing training provided by GCRC and take responsibility for ongoing personal development, including access to external support.
• Perform any other duties relevant to the support worker post that have been agreed upon with the Service Team Lead.

Qualifications and Experience

• Minimum of 2 years of experience in a role providing support to women and girls in a sexual assault or related context (or equivalent experience through volunteering, education, or other routes).
• Demonstrated ability to work within feminist, equality, and human rights frameworks.
• Strong commitment to anti‑discriminatory and equality principles.

Employment Requirements

• Right to work in the United Kingdom.
• Willingness to undergo a PVG check.