Service Centre Assistant Manager in Glasgow

Help Us Shape the Future of the Commonwealth Games – Glasgow 2026! Get ready for a brilliant new era for the Commonwealth Games, blending world-class sport with a sustainable, future-focused vision. In just under 200 days, Glasgow will transform into a global hub for sport and culture, welcoming 3,000 athletes from 74 nations, across 11 days of unforgettable action, fuelled by the city's unstoppable energy and passion.

Glasgow 2026 is set to revolutionise the Games, with a bold experience that reflects the city's resilience and innovation. We have an exciting opportunity for a Service Centre Assistant Manager to join our Accommodation & Team Services team within the Games Services function.

Unlike previous editions of the Commonwealth Games, Glasgow 2026 will operate without a centralised Athlete Village. Instead, the Games will deliver an innovative distributed accommodation model, utilising hotels, serviced apartments and university residences across the city. These properties will be grouped into Accommodation Hubs, each supported by a Games Services Centre that coordinates residential services for athletes, team officials and Commonwealth Games Associations (CGAs).

As Service Centre Assistant Manager, you will play a key role in supporting the day-to-day operation of a designated hub, helping ensure a consistent, professional and responsive service across multiple accommodation locations. This is a hands-on operational role within a live event environment, requiring strong supervisory capability, excellent organisational skills and a service-led mindset.

Working as part of the Accommodation & Team Services team, you will support the daily operations of the Games Services Centre serving a cluster of accommodation properties within one of our Hubs. You will help oversee shift operations, supervise Games-time staff and volunteers and coordinate residential services across multiple accommodation sites. Working closely with accommodation providers, hotel management teams and other Functional Areas, you will help ensure athletes and team officials experience a seamless and welcoming residential environment during the Games.

The role involves coordinating service requests, maintaining operational logs and ensuring clear communication between the Games Services Centre, accommodation providers and internal teams. You will also assist with daily operational briefings, reporting and service monitoring to maintain high standards of delivery.

You will respond to accommodation-related queries from delegations, support coordination of delegation operational spaces and help oversee the delivery of Games services such as laundry provision, communal areas and information services. As part of your responsibilities, you will supervise Games-time staff and volunteers within the Service Centre, providing clear shift direction and ensuring the team understands daily priorities and service standards.

You will also support issue resolution within the Hub, managing routine operational matters and escalating complex or sensitive issues where required. Shift work, including evenings and weekends, will be required during Games Time.

We are looking for a confident and organised professional with experience working in accommodation services, hospitality, residential operations or major event environments. You will have experience supervising staff or volunteers within a customer-facing setting, with the ability to provide clear direction, maintain service standards and support team performance. You will be a strong communicator with excellent interpersonal skills, comfortable working with a wide range of stakeholders including accommodation providers, internal operational teams and international delegations.

Experience handling confidential or sensitive information is important given the nature of delegation and athlete services. Experience working at a major sporting or multi-sport event would be advantageous, as would experience supporting international delegations or high-profile clients. Knowledge of inclusive accommodation practices and accessibility standards would also be beneficial, along with familiarity with Glasgow's hospitality sector.

Above all, you will be calm, professional and service-focused, motivated to help deliver a world-class experience for athletes and teams. As we embark on this exciting journey, we're not just planning an event – we're creating a new legacy for Glasgow and the Commonwealth. We're looking for well-organised, passionate, and driven people who are excited to roll up their sleeves and be part of an inclusive, forward-thinking, and sustainable Games. This is your chance to help set the new standard for global events while contributing to the city's rich sporting legacy.

Salary offered will be based on demonstrated skills and experience related to this role. For more information about the role and a detailed job description, visit our website linked. We welcome applications from all backgrounds and are proud to be a Disability Confident Committed employer. If you need assistance with your application, our Recruitment Team is here to support you with any reasonable adjustments. Please note that candidates must have the legal right to work in the UK, which we request is confirmed as part of the application process.